Nicholas Scott
Heuvelton,NY
Summary
Accomplished Aircraft Structural Maintenance Craftsman with a proven track record at the USAF, showcasing exceptional critical thinking and teamwork. Expert in enhancing safety and operational efficiency, demonstrated through meticulous attention to detail and a robust problem-solving approach. Skilled in both technical maintenance and fostering professional growth, significantly contributing to mission-critical operations.
Overview
18
18
years of professional experience
Work History
Merchandiser
Coca-Cola Beverages Northeast
Watertown, NY
03.2022 - Current
- Provided exceptional customer service by addressing inquiries related to merchandise, department information, and pricing, ensuring a positive customer experience.
- Monitored inventory levels, managed orders, and replenished stock to maintain product availability, showcasing proactive problem-solving and organizational skills.
- Identified and removed damaged or outdated products, applying strong attention to detail and maintaining the integrity of store displays.
- Executed efficient store resets, demonstrating the ability to manage time-sensitive projects and adapt to changing priorities, such as special promotions and seasonal updates.
- Inspected merchandise quality and strategically arranged products, ensuring optimal placement and visibility in line with company standards.
Aircraft Structural Maintenance Craftsman
USAF
Dover AFB, DE
05.2010 - 05.2016
- Fostered a culture of continuous learning by staying updated on industry trends and sharing insights with team members, promoting knowledge transfer and professional development.
- Streamlined maintenance workflows by collaborating with cross-functional teams to effectively prioritize tasks, showcasing strong organizational and coordination skills.
- Supported mission-critical operations by maintaining the integrity and safety of aircraft systems, demonstrating a commitment to quality and attention to detail.
- Provided technical guidance to junior team members, contributing to their professional growth and the overall expertise of the team.
- Ensured meticulous documentation of all maintenance tasks, enhancing communication and coordination between team members and management, and supporting a smooth workflow.
Airman Dorm Leader
USAF
Dover AFB, DE
04.2014 - 05.2016
- Managed the onboarding process for new residents, ensuring a smooth transition and clear communication of dormitory policies and procedures, similar to user account setup in IT support.
- Enhanced customer experience by delivering exceptional service and efficiently troubleshooting issues, directly translating to effective IT support and user satisfaction.
- Performed regular operational reviews to identify areas for improvement, showcasing a proactive approach to process optimization and efficiency.
- Maintained a safe living environment by implementing training programs and enforcing safety procedures, reflecting strong organizational and leadership skills.
- Conducted regular inspections to ensure adherence to Air Force standards, demonstrating a keen eye for detail and a commitment to maintaining quality standards.
Air Force Equipment Manager
USAF
Dover AFB, DE
08.2010 - 01.2014
- Optimized equipment management by implementing effective tracking systems, ensuring efficient resource allocation and availability, relevant to IT system monitoring and management.
- Led investigations and audits for lost or damaged equipment, showcasing attention to detail and the ability to manage and resolve issues systematically.
- Implemented a robust inspection system, ensuring compliance with regulations and safety standards, akin to maintaining IT systems and protocols.
- Streamlined the procurement process by ensuring timely acquisition of new equipment, showcasing strong organizational and process management skills relevant to IT asset management.
- Established preventative maintenance schedules, minimizing breakdowns and extending equipment lifespan, reflecting proactive problem-solving abilities.
- Performed maintenance and repairs on equipment, demonstrating hands-on troubleshooting skills and technical expertise applicable to IT support roles.
- Maintained accurate records of equipment usage, enabling efficient planning and scheduling, similar to tracking IT assets and system performance.
Aircraft Structural Maintenance Journeyman
USAF
Dover AFB, DE
04.2006 - 05.2010
- Managed workloads efficiently under tight deadlines, ensuring attention to detail and maintaining high-quality standards, reflecting strong organizational and time management skills.
- Enhanced system integrity through thorough inspections, identifying areas for improvement, similar to maintaining IT infrastructure and troubleshooting issues.
- Improved safety and performance by performing routine maintenance tasks, demonstrating a proactive approach to problem-solving and system optimization.
- Increased operational efficiency by strictly following technical orders and regulatory guidelines, reflecting strong adherence to processes and best practices in IT support.
- Ensured customer satisfaction by promptly addressing concerns and providing expert guidance, highlighting your ability to deliver effective user support and communication.
- Consistently delivered high-quality results by adhering to strict standards, showcasing a commitment to excellence in every project undertaken.
- Maintained accurate documentation of all completed work, ensuring detailed records for future reference and audits, similar to logging and tracking IT support issues.
Education
High School Diploma -
Middlesex High School
Saluda, VA06.2002
Skills
- Friendly and outgoing
- Critical Thinking
- Time Management
- Multitasking
- Adaptability and Flexibility
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
Timeline
Merchandiser
Coca-Cola Beverages Northeast
03.2022 - Current
Airman Dorm Leader
USAF
04.2014 - 05.2016
Air Force Equipment Manager
USAF
08.2010 - 01.2014
Aircraft Structural Maintenance Craftsman
USAF
05.2010 - 05.2016
Aircraft Structural Maintenance Journeyman
USAF
04.2006 - 05.2010
High School Diploma -
Middlesex High School
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