Increased productivity of new staff training by conducting surveys and reviewing previous data regarding lost customers, which resulted in applying higher quality of training while cutting back on the time of training.
Presented a project with the task of retrieving lost customers which led to conducting customer surveys, a state wide staff survey, and looked at previous sales data. The project resulted in roughly 458 responses and led to the company launching a target market campaign directed at customers who haven't bought in the past 8 months.
Managed staff and oversaw productivity by staying involved in day to day sales to see what could be done better. This resulted in enforcing a standard for staff to constantly ask questions and stay involved with our long term and new customers.
Bartender
Michelbook Country Club
06.2024 - 09.2024
Contributed to a positive work environment through effective teamwork and communication with colleagues. This resulted in having a company high membership count of 625 members, with 75 joining over the summer.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails while also learning how to constantly improve the quality of service.
Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally and making sure all staff were aware.
Server
McMenamins
05.2023 - 04.2024
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Barista Shift Supervisor
Dutch Bros
08.2020 - 04.2023
Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across team and overall company performance.
Fostered positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate so they would come back again.
Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
Associate of Science - Pre-business Major With A Minor in Economics
University of Oregon
Eugene, OR
12.2025
Skills
Sales Analyst - Ability to overlook and organize data using Tableau, Excel, Google Analytics, and Qlik
Communicate - Through prior work and school experiences, I've learned how to proficiently communicate and collaborate with colleagues and customers
Sales Presentation Abilities - Delivered multiple presentations to large company audiences and fellow students while focusing on driving engagement from listeners and giving clear and thorough information
Volunteer and clubs
Oregon Blockchain
Phi Gamma Delta
Cleaned roads across the city of Eugene
Volunteered at animal shelters
Catered fundraising events for YoungLife
Participated in raising money for brest cancer charitys
LinkedIn
www.linkedin.com/in/nicholas-scyoc-69398623b
Timeline
Production Sales Manager
Sherwin Williams
06.2024 - 09.2024
Bartender
Michelbook Country Club
06.2024 - 09.2024
Server
McMenamins
05.2023 - 04.2024
Barista Shift Supervisor
Dutch Bros
08.2020 - 04.2023
Associate of Science - Pre-business Major With A Minor in Economics
University of Oregon
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