Nicholas Sears
Clio
Summary
Business and operations professional with a bachelor’s degree in business administration and proven experience in budgeting, operations management, retail strategy, and staff leadership. Strong background in inventory control, forecasting, merchandising, and customer experience management within golf, club, and hospitality-based organizations.
Overview
13
13
years of professional experience
Work History
Assistant Golf Professional
The Fortress at Zehnder’s of Frankenmuth
Frankenmuth
02.2018 - Current
- Assisted with budget planning and expense tracking for golf operations and retail areas
- Delivered exceptional customer experiences aligned with company standards
- Assisted with event coordination, daily operations, and retail sales
- Organized and facilitated junior golf clinics and camps.
- Provided golf lessons and clinics to improve member skills and engagement.
- Coordinated tournament logistics and ensured smooth event execution for all participants.
- Assisted with daily golf operations and member services at the premier golf facility.
- Managed inventory of golf merchandise and equipment within the pro shop.
- Supported staff training initiatives to enhance customer service and operational efficiency.
- Handled member inquiries and resolved issues to promote a positive experience.
- Conducted regular meetings with staff members to discuss performance goals.
- Ran successful golf camp for diverse skill levels, increasing client base, and revenue.
Operations & Management Roles
Zehnder’s of Frankenmuth
Frankenmuth
02.2018 - Current
- Held cross-functional roles including Call Center and Manager on Duty
- Served as Manager on Duty, overseeing staff, resolving guest issues, and ensuring operational continuity
- Supported operational planning and business processes across departments
- Demonstrated adaptability by working across multiple functions to meet organizational needs
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Assistant Golf Professional / Pro Shop Manager
Flint Golf Club
Flint
02.2015 - 02.2018
- Managed daily business operations of the pro shop, including sales, inventory, and purchasing
- Developed and managed departmental budgets aligned with revenue and expense targets
- Led merchandising strategy, buying decisions, and sales forecasting
- Supervised, trained, and scheduled staff to ensure efficient coverage and high service standards
- Maintained inventory accuracy, organization, and cost controls
- Built strong relationships with members through consistent, high-quality customer service
- Maintained inventory of golf equipment and merchandise.
- Assisted in daily operations of golf course and pro shop.
- Organized and facilitated golf tournaments and events.
- Collaborated with staff to enhance member experience.
- Supported marketing/social media for club promotions and events.
- Maintained accurate records of inventory, sales, and financial transactions.
Assistant Women’s Golf Coach
Madonna University
Livonia
08.2012 - 05.2016
- Designed and implemented training programs for student golfers at Madonna University.
- Analyzed player performance to develop tailored coaching strategies and techniques.
- Organized and led team practices to enhance skills and teamwork among athletes.
- Mentored student-athletes in sportsmanship, discipline, and personal development.
- Coordinated competitive schedules and travel arrangements for the golf team.
- Evaluated equipment needs and recommended purchases for optimal player performance.
- Engaged with parents and alumni to foster community support for the golf program.
- Guided students through college application processes and requirements.
- Organized workshops on college readiness and financial aid options.
- Conducted scouting trips to evaluate talent at local high schools and colleges.
- Maintained records of prospective student-athlete contacts, evaluations, and official visits.
- Managed budgeting for recruitment expenses such as travel costs, equipment purchases.
- Organized and managed team travel, including hotel accommodations, transportation, meals, and other logistics.
Education
Bachelor of Science - Business Administration
Madonna University
Livonia, MI01.2012
Skills
- Budgeting & Expense Management
- Business & Operations Management
- Staff Supervision, Training & Scheduling
- Inventory Management & Forecasting
- Merchandising & Retail Strategy
- Customer Experience Management
- Sales Performance & Revenue Support
- Organization
- Problem Solving
- Leadership
- Retail merchandising
- Strategic planning
- Event planning
Timeline
Assistant Golf Professional
The Fortress at Zehnder’s of Frankenmuth
02.2018 - Current
Operations & Management Roles
Zehnder’s of Frankenmuth
02.2018 - Current
Assistant Golf Professional / Pro Shop Manager
Flint Golf Club
02.2015 - 02.2018
Assistant Women’s Golf Coach
Madonna University
08.2012 - 05.2016
Bachelor of Science - Business Administration
Madonna University