Nicholas Serignese

Managed changes, cancellations and manual status orders for numerous different customers.
Met company objectives of on-time order processing by clearing 100+ orders within 1 day.
Highlighted special requests and flagged associated orders for additional processing.
Prevented delivery errors by verifying accuracy of pricing, part numbers and shipping information for each order.
Provided PODs/tracking status updates.
Issued credits for returned product.
Monitored team email answering any order/product related questions any customer had.
Covered responsibilities for Order Managers

Processed customer orders promptly with correct items, quantities and destinations.
Answered customer and employee questions about merchandise availability or locations.
Resolved order fulfillment issues in close collaboration with customers and team members.
Delivered fast and friendly service to handle questions and service complaints.
Collaborated across departments to resolve customer-related issues.
Built trusting relationship with customers to better understand needs.

Delivered exceptional customer service to bolster strong relationships and build positive experiences.
Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
Achieved deadlines for rush orders coming through direct order entry, e-mails, or change coordination processes.
Verified customer and order information for correctness, checking it against previously obtained information.
Expedited packages and traced missing items by working closely with production, sales and warehouse team members.
Kept customers informed of order statuses, including anticipated delays and merchandise issues.
Drafted shipment BOLs, packing lists, invoices and shipping labels.
Coordinated shipment details, recording product testing data for customers such as Microsoft, Apple and Amazon's datacenters.

Resolved issues and maintained consistent operations by collaborating with remote distribution centers and internal departments.
Coordinated smooth distribution and allocation of inventory to meet distribution demands.
Developed facility designs and improvement plans to positively impact safety, quality, and productivity.
Reduced losses through daily shipping audits to verify correct documentation and proper materials handling.
Coached, trained, and mentored warehouse employees in important protocols and practices.