Nicholas Sessler Helton
Placentia,CA
Summary
Hard working and driven Director with outstanding customer experience and management. Strong knowledge of increasing sales. Multifaceted leader with orchestrating coordination of management objectives, editing and negotiations. Communicative and team-oriented with proficiency in Canva. Proven history of natural relationship-building and leadership talents.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Social Media and Analytics Division
Max Market Pros
Irvine, CA
04.2023 - Current
- Collaborated with senior leadership to set long-term objectives for the company.
- Identified opportunities for improvement in operational performance metrics.
- Developed policies and procedures to ensure compliance with corporate standards.
- Developed and implemented strategies to increase brand awareness and engagement across all social media platforms.
- Scheduled regular updates on multiple platforms including Facebook, Twitter, Instagram, LinkedIn, YouTube.
- Optimized existing content for maximum reach and engagement by utilizing best practices for each platform.
- Provided training sessions on how to use different tools related to community management and monitoring activities across multiple channels.
Business Solutions Consultant
Ad.IQ
Costa Mesa, CA
11.2022 - 04.2023
- Promoted business and engagement by building relationships with key stakeholders, surfacing opportunities and driving opportunities through to delivery.
- Analyzed client financial and operational performance, evaluated business processes and recommended solutions to improve customer satisfaction and indemnity accuracy.
- Collected, tracked and evaluated current business and market trend data.
- Created or reviewed technical design documentation to drive accuracy of reporting solutions.
- Analyzed competitive market strategies through related product, market or share trends.
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
- Identified needs of customers promptly and efficiently.
- Generated standard or custom reports summarizing business, financial or economic data.
Retail Sales Associate
Ashley Furniture Homestore
Laguna Hills, CA
12.2021 - 11.2022
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Responded to customer questions about products and services.
- Managed cash register operations using POS system and processed sales and returns.
Architectural Assistant
Helton Design Studios
Orange County, CA
02.2020 - 12.2021
- Prepared site plans, floor plans, building sections and details for construction teams.
- Assessed construction documents for codes, standards, guidelines, laws and municipal ordinances.
- Provided clerical and administrative support to senior architectural staff
- Performed site measurements and gathered details of components to facilitate accurate design.
- Built relationships with community stakeholders, design consultants, contractors and elected officials to communicate permitting procedures.
- Assisted Architect with preparing materials and documents for permitting process.
- Created schematic renderings in computer-aided software to produce 2D and 3D models.
- Supported design staff with AutoCAD related issues.
Plumber Apprentice
UA Local Union
Los Angeles, CA
10.2019 - 02.2020
- Prepared cost estimates for clients and answered queries.
- Assisted with installation of systems, components and construction materials into new and remodeled buildings.
- Adhered to established safety practices for work behaviors and equipment operation to prevent mishaps and accidents.
- Read blueprints and drawings to determine exact installation specifications.
- Maintained neat and well-organized worksites by removing debris and sharp objects and cleaning up after shift.
- Performed pipe fabrication, installation and fitting according to proper specifications.
- Cut and beveled piping using cutting torches, saws and threading machines.
- Installed water and drainage systems for buildings and homes under plumber supervision.
Warehouse Manager
CUE Industries LLC
Santa Ana, CA
01.2019 - 10.2019
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Achieved warehouse expense goals by developing, implementing and monitoring logistic metrics.
- Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Established and maintained good relations with customers, vendors and transport companies.
Internet Sales Manager
Buena Park Nissian
Buena Park, CA
07.2018 - 01.2019
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Conducted market research and reported on competitors.
- Enhanced sales volume through skilled support to both new and inactive customers.
Internet Sales Manager
JStar CDJR of Anaheim Hills
Anaheim Hills, CA
09.2017 - 07.2018
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Negotiated product sales and trade-in deals for maximum profit.
- Processed payments and maintained accurate drawers to meet financial targets.
- Supported sales team members to drive growth and development.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
- Maintained current store, product and promotional knowledge to drive consistent sales.
Cook Shift Leader
Out Of The Park Pizza
Anaheim, CA
02.2011 - 09.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
- Communicated closely with servers to properly prepare special orders for customers
- Placed orders for food and supplies used for creating meals in fast paced environment
- Modified existing recipes and created new recipes to meet changing nutritional content needs.
- Served as lead cook, guiding and assisting training of less experienced cooks.
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
Education
High school diploma -
Esperanza High School
07.2015
Associate of Science - Biology
Orange Coast College
Costa Mesa, CASkills
- Sales expertise
- Dispute mediation
- Market and competitive analysis
- Customer and service oriented
- Project Management
- Contract Negotiation
- Staff Development
- Strategic Planning
- Creativity and Innovation
- Digital advertising
- Content Curation
- Analytics and Reporting
Certification
- Sales License - 2018
- Certified Forklift Operator, CUE Industries LLC - 2018
- Cal OSHA Certification- 2019
- AED Certification- 2019
Timeline
Director of Social Media and Analytics Division
Max Market Pros
04.2023 - Current
Business Solutions Consultant
Ad.IQ
11.2022 - 04.2023
Retail Sales Associate
Ashley Furniture Homestore
12.2021 - 11.2022
Architectural Assistant
Helton Design Studios
02.2020 - 12.2021
Plumber Apprentice
UA Local Union
10.2019 - 02.2020
Warehouse Manager
CUE Industries LLC
01.2019 - 10.2019
Internet Sales Manager
Buena Park Nissian
07.2018 - 01.2019
Internet Sales Manager
JStar CDJR of Anaheim Hills
09.2017 - 07.2018
Cook Shift Leader
Out Of The Park Pizza
02.2011 - 09.2016
High school diploma -
Esperanza High School
Associate of Science - Biology
Orange Coast College
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