Nicholas Sevier
Key Accounts Manager & Zendesk Support Administrator Expert
Franklin,TN
Summary
Dynamic Key Account Manager with 10 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion. Certified Zendesk Support Administrator Expert.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Key Accounts Manager
LifeWay
Nashville, TN
11.2019 - Current
- Develop thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Secure high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Build successful project plans covering objectives, resources and staffing to meet schedules.
- Build and cultivate long-term quality relationships with over 150 clients by addressing needs and providing superior customer service.
Key Achievements
- Oversaw several large custom projects for key account, enabling them to expand their business to new markets and increase revenue growth by 16.2%.
- Negotiated with key account who has presence in all 50 US states and in 114 countries to use proprietary content in all of their custom resources.
Assistant Sales Manager
Louisville Overstock Warehouse
Louisville, KY
06.2015 - 06.2018
- Managed and developed sales team.
- Trained associates on email support and Lightspeed, POS and e-commerce software.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Researched new products and services to drive revenue and support short- and long-term strategies.
Key Achievements
- Freed general managers up to focus on other areas of business, increased profitability, and drove customer satisfaction by managing teams, customers, and systems effectively.
- Lead by example by being number 1 in sales year after year.
Resident Manager
Warner Properties
Minneapolis, MN
06.2011 - 07.2015
- Built trusting relationships with clients through open and honest communication.
- Advertised on internet ad forums and obtained potential residents through lead generation.
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
Key Achievement
- With excellent sales, marketing, and customer support, maintained 0% vacancy for 4 consecutive years
Education
Bachelor of Arts - Biblical And Theological Studies
Bethlehem College And Seminary
Minneapolis, MN 08.2011 - 05.2015
Skills
Account management
Project planning and development
Consultative selling
Flexible and adaptable
Remote work
Zendesk Administrator
I Enjoy
Reading, Cooking, Songwriting, Guitar, Language Learning
Timeline
Key Accounts Manager
LifeWay
11.2019 - Current
Assistant Sales Manager
Louisville Overstock Warehouse
06.2015 - 06.2018
Bachelor of Arts - Biblical And Theological Studies
Bethlehem College And Seminary
08.2011 - 05.2015
Resident Manager
Warner Properties
06.2011 - 07.2015