Nicholas Sevier

• Develop thorough understanding of key clients' needs and requirements to prepare customized solutions.
• Secure high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Build successful project plans covering objectives, resources and staffing to meet schedules.
• Build and cultivate long-term quality relationships with over 150 clients by addressing needs and providing superior customer service.

Key Achievements

• Oversaw several large custom projects for key account, enabling them to expand their business to new markets and increase revenue growth by 16.2%.
• Negotiated with key account who has presence in all 50 US states and in 114 countries to use proprietary content in all of their custom resources.

• Managed and developed sales team.
• Trained associates on email support and Lightspeed, POS and e-commerce software.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Researched new products and services to drive revenue and support short- and long-term strategies.

Key Achievements

• Freed general managers up to focus on other areas of business, increased profitability, and drove customer satisfaction by managing teams, customers, and systems effectively.
• Lead by example by being number 1 in sales year after year.

• Built trusting relationships with clients through open and honest communication.
• Advertised on internet ad forums and obtained potential residents through lead generation.
• Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
• Provided for peaceful and safe tenant relations through complaint management and conflict resolution.

Key Achievement

• With excellent sales, marketing, and customer support, maintained 0% vacancy for 4 consecutive years