Nicholas Sevilla

Work with 6 member leadership team to achieve positive business results and meet all sales and service expectations. Support and manage a direct team of 2 supervisors and 12 sales people to deliver world class customer service and achieve all KPIs that the company has for us.

• As a CEM I oversee a team of 5 managers to deliver sales, operations and merchandising initiatives. Work with my leadership team to communicate to all employees and work with them on the day-to-day operations of running a store. Drive the customer experience by working with all employees to deliver top quality service. Work with operations manager to be profitable and deliver positive results for the company. Work with all employees and coach them so that we create a first-class work environment and secure employee engagement to prevent turnover, and also help all employees that are interested move to the next level and keep developing talent for the district.

• Work and operate the wood department team to deliver results for the store.

• Oversee all aspects of home improvement retail. The San Francisco store is a high-volume store, 70 million dollars annually. At this location I had an average of 250 employees with a 7-person team of assistant managers that I directed to ensure that all aspects of the day-to-day business are accomplished including, stock levels, daily sales, product support, financials, customer satisfaction, specialty sales, pro sales, seasonal transitions, shrink control.

• Responsibilities were the same as Huntington Beach Location, transferred to Rancho Santa Margarita location to bring store up to company standards.

• Promoted to store manager after completing the store manager training program. Led a 6-person leadership team to deliver quality results in all aspects of the business. Communicated all top-level direction I received from the district team and executed 100%. Worked with leadership team and all employees to create an amazing work culture and true environment of inclusion employee engagement.

• Responsibilities were the same as Corona Location, transferred to Tustin location to train for Store Manager position.

• Responsibilities were the same as Palm Springs Location, transferred to Corona location to work higher volume store.

• I held two Management roles at this location including Assistant Store Manager over Specialty Sales. I was responsible for driving all metrics related to specialty sales and managed a team of sales specialists throughout the store. As Merchandising Store Manager I managed a team of department supervisors to ensure that all my departments maintained merchandising standards and stock levels. Driving sales and customer service to company standards.