Nicholas Shaner

• Increased efficiency by streamlining coordination processes and implementing new organizational systems.
• Provided administration with design and supplies needed for electrical contracts.
• Inventoried and ordered equipment supplies to maintain availability of products.
• Coordinated with local vendors on supplies and products used in the marine construction industry.

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Operated with safety and skill to avoid accidents and delays.
• Interacted well with customers to build connections and nurture relationships.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
• Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Retired and moved to Carteret County. Spent most of the time looking for a new home with the county.

• Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
• Served as point of contact for internal and external customers seeking support and information.
• Streamlined maintenance processes by organizing and maintaining inventory of tools, equipment, and supplies.
• Developed comprehensive emergency response procedures, minimizing potential property damage and employee injury during unexpected events.
• Optimized space utilization by redesigning storage areas and reorganizing equipment layout.
• Monitored facilities budgets closely, making recommendations for adjustments based on changing needs or unforeseen expenses.
• Enhanced workplace safety by ensuring compliance with OSHA regulations and conducting regular safety training sessions.
• Managed vendor relationships for outsourced services, negotiating contracts to achieve cost savings without compromising quality.