Nicholas Shell
Douglasville,GA
Summary
Communication professional with seven years of experience in enhancing customer satisfaction and driving operational improvements. Expertise in call center operations and customer engagement, consistently achieving sales targets and improving team performance. Focused on optimizing processes to deliver exceptional service and exceed business objectives. Strong background in high-volume office environments, providing effective clerical and operational support while managing diverse tasks efficiently. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
Work History
SERVER - BARTENDER
Taco Mac
08.2024 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Managed order accuracy and timely delivery of food and beverages to tables.
- Trained new staff on menu offerings, service standards, and operational procedures.
- Collaborated with kitchen staff to streamline communication and improve efficiency during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented process improvements that reduced wait times during busy shifts, increasing table turnover rates.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
MANAGER
Hertz
10.2021 - 09.2024
- Lead rental operations, enhancing customer satisfaction through effective issue resolution.
- Boosted ancillary sales, achieving personal and team sales targets consistently.
- Communicate customer feedback, driving operational improvements, and satisfaction.
- Managed daily rental operations, ensuring efficient workflow and high customer satisfaction.
- Developed and implemented training programs to enhance team performance and service delivery.
- Analyzed customer feedback to identify areas for operational improvement and implement solutions.
- Oversaw budget management, ensuring cost-effective operations and adherence to financial targets.
- Improved processes by introducing innovative solutions that increased efficiency and reduced turnaround times.
- Monitored inventory levels and coordinated with suppliers to ensure availability of necessary resources.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
RECEPTIONIST
Eagles Landing Family Practice
01.2021 - 08.2021
- Efficiently checked in patients, ensuring timely form completion for appointments.
- Maintained sanitized work areas, enhancing patient safety and experience.
- Accurately documented patient details and referrals, improving follow-up care.
- Fostered a welcoming environment for patients, ensuring a positive first impression and enhancing overall patient satisfaction.
- Streamlined patient check-in processes, significantly reducing wait times and improving appointment flow.
- Maintained accurate patient records and referral letters, facilitating seamless communication between healthcare providers and enhancing care coordination.
- Executed thorough sanitization protocols between appointments, ensuring a clean and safe environment for patients and staff.
- Coordinated with medical staff to gather necessary patient information, fostering effective teamwork and optimizing operational efficiency.
FRONT DESK RECEPTIONIST
Planet Fitness
09.2020 - 01.2021
- Managed front desk operations, ensuring a smooth check-in process for members and guests.
- Provided accurate information about gym services and membership options to potential clients.
- Addressed member inquiries and concerns, fostering a positive and engaging atmosphere.
- Maintained cleanliness and organization of the front desk area, enhancing the overall customer experience.
- Coordinated with fitness staff to ensure seamless communication regarding member needs.
- Executed daily opening and closing procedures, ensuring security and operational efficiency.
- Trained new front desk staff on company policies and customer service standards.
- Utilized computer systems for member registration and record management, ensuring data accuracy.
- Monitored member access and usage of fitness facilities, enforcing policies as needed.
- Greeted and assisted members, enhancing customer service experience.
MASS COMMUNICATION STUDENT ENGINEER
Lane College
08.2017 - 04.2020
- Maintained detailed records of all activities related to assigned projects.
- Supported the production team in creating engaging radio content, including music selection and script development.
- Managed social media accounts to promote radio shows and engage with listeners.
- Assisted in organizing promotional events and contests to increase listener engagement.
Education
Bachelor of Arts - Journalism and Mass Communication
Lane College
Jackson, TN04-2020
Skills
- Microsoft Office Suite
- Customer service
- Data entry
- Appointment scheduling
- Document management
- Front desk operations
- Time management
- Effective communication
- Process improvement
- Problem solving
- Training development
- Accounting skills
- Attendance record management
- Project coordination
- Billing and coding
- Recordkeeping and bookkeeping
- Email management
- Payroll liability and deductions
- Office supply management
- Customer relationship management
- Conflict resolution
Timeline
SERVER - BARTENDER
Taco Mac
08.2024 - Current
MANAGER
Hertz
10.2021 - 09.2024
RECEPTIONIST
Eagles Landing Family Practice
01.2021 - 08.2021
FRONT DESK RECEPTIONIST
Planet Fitness
09.2020 - 01.2021
MASS COMMUNICATION STUDENT ENGINEER
Lane College
08.2017 - 04.2020
Bachelor of Arts - Journalism and Mass Communication
Lane College