Nicholas Shoemaker
Trexlertown
Summary
Dynamic author and former Warehouse associate with expertise in creative writing and customer service. Proven ability to develop engaging narratives and foster strong client relationships, resulting in increased sales and reader engagement. Skilled in grammar and critical thinking, consistently delivering high-quality content and exceptional support in fast-paced environments. I take pride in being a proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Author/Writer
Self Employed Writer
03.2016 - Current
- Developed engaging content for diverse genres, enhancing reader experience and expanding audience reach.
- Conducted extensive research to ensure accuracy and authenticity, enriching narrative depth and credibility.
- Collaborated with editors to refine manuscripts, improving clarity and coherence before publication.
- Developed captivating storylines and characters, resulting in increased book sales and positive reader feedback.
- Gathered inspiration from personal experiences or current events to create relatable and thought-provoking content.
- Enhanced manuscript quality through meticulous editing, proofreading, and revising for clarity and readability.
Packaging Associate
Samuel Adams Pennsylvania, SAPB
08.2018 - 08.2025
- Operated packaging machinery to ensure efficient production flow and maintain product quality
- Conducted quality checks on finished products, ensuring compliance with company standards
- Collaborated with team members to streamline packaging processes and reduce waste
- Trained new associates on operational protocols and safety procedures
Salesperson
Advanced Auto Parts
03.2014 - 05.2015
- Trained and mentored new team members on sales techniques and customer service best practices.
- Managed inventory levels to ensure optimal product availability for customers.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Delivered auto parts safely and with professionalism to mechanics and other stores via company provided vehicles.
Call Center Representative
Time Warner Cable
06.2011 - 05.2012
- Provided exemplary customer support through effective communication and problem-solving techniques.
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Managed multiple phone lines while maintaining composure in high-pressure situations.
Salesperson
T-Mobile
05.2009 - 06.2010
- Developed strong customer relationships through effective communication and product knowledge.
- Executed sales strategies to enhance product visibility and drive revenue growth.
- Analyzed market trends to identify opportunities for upselling and cross-selling initiatives.
- Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Enlister Soldier
US Army
02.2009 - 05.2009
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Relayed crucial information and coordinated operations using radio communications equipment.
- Upheld Army dress and appearance regulations for professional appearance.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Trained in small arms, anti-armor and indirect fire weapons.
- Maintained required level of proficiency in use of firearms.
- Trained in conflict resolution among subordinates, equals and superiors.
Restaurant Busser
Trivet Diner
12.2005 - 08.2007
- Facilitated timely clearing of tables to enhance guest dining experience.
- Collaborated with kitchen staff to ensure efficient food service flow.
- Maintained cleanliness and organization of dining areas for optimal guest satisfaction.
- Assisted servers in delivering meals and beverages, ensuring prompt service.
- Trained new bussers on best practices for table maintenance and sanitation standards.
- Fostered positive relationships with guests through attentive service and responsiveness.
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
Education
High School Diploma -
Emmaus High School
Emmaus, PA06-2008
Skills
- World-building
- Grammar expertise
- Creative writing
- Character development
- Genre knowledge
- Dialogue creation
- Plot structuring
- Proofreading
- Target audience awareness
- Revision techniques
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
Currently the author of five published books with multiple award nominations. My wife and I have completed our first feature-length screenplay: Heir of Ommiria. We are also working on its sequel, as well as writing screenplay adaptations to a couple of our books.
Languages
English
Native or Bilingual
Interests
- Voice Acting (Wanting to pursue this as a career as well)
- Video Gaming
- Graphic Design
- Cooking
- Avid Reader
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Virtual Reality
- Watching Movies and TV Shows
- Digital Art and Animation
- Drawing and Painting
- Hiking
- Volunteering
- Blogging/Vlogging
- Strategy Games
- Photography
- Creative Writing
Timeline
Packaging Associate
Samuel Adams Pennsylvania, SAPB
08.2018 - 08.2025
Author/Writer
Self Employed Writer
03.2016 - Current
Salesperson
Advanced Auto Parts
03.2014 - 05.2015
Call Center Representative
Time Warner Cable
06.2011 - 05.2012
Salesperson
T-Mobile
05.2009 - 06.2010
Enlister Soldier
US Army
02.2009 - 05.2009
Restaurant Busser
Trivet Diner
12.2005 - 08.2007
High School Diploma -
Emmaus High School
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