Nicholas Short
Alpine
Summary
Highly motivated and results-oriented professional with over 9 years of combined experience in law enforcement and retail operations managemen, seeking a challenging role where I can apply my expertise in operations management, customer service, and staff supervision to drive innovation and contribute to the success of the organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Correctional Corporal
Presidio County Sheriff's Office
Marfa
07.2022 - Current
- Documented all necessary information related to day-to-day operations for record keeping purposes.
- Issued disciplinary actions when necessary to maintain order within the facility.
- Compiled data from daily reports into monthly statistical reports summarizing activities occurring in the facility.
- Conducted fire, safety and sanitation inspections.
- Assigned daily tasks and responsibilities to employees and filled out daily work logs.
- Oversaw assigned court trips for jailers, maintaining security of staff and public.
- Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
Correctional Officer
Presidio County Sheriff's Office
Marfa
10.2020 - 07.2022
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Reported on quality of inmate work and violations committed by prisoners.
- Inspected cells and conducted random searches of common areas.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Distributed commissary items and dispensed prescribed medication to prisoners.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Maintained clear and open communications with facility areas to support safe operations.
- Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
- Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
General Manager
Stripes Convenience Store
Marfa
03.2020 - 10.2020
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Recruited, interviewed and hired qualified staff for open positions.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Mitigated business risks by working closely with staff members and assessing performance.
Assistant Manager
Stripes Convenience Store
Fort Stockton
02.2018 - 03.2020
- Monitored employee attendance records, timekeeping, and payroll information.
- Proposed or approved modifications to project plans.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
Sales Associate
Stripes Convenience Store
Alpine
08.2016 - 02.2018
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Counted and balanced cashier drawers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Followed company security procedures for handling large sums of money.
- Ensured compliance with all safety regulations within the store environment.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Processed sales transactions to prevent long customer wait times.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Stocked shelves with merchandise when needed.
- Resolved customer complaints professionally in accordance with company policy.
- Welcomed customers, offering assistance to help find store items.
Education
Bachelor of Science - Criminal Justice
Sul Ross State University
AlpineSkills
- Staff supervision
- Communication skills
- Operational management
- Disciplinary actions
- Employee training
- Record keeping
- Team leadership
- Regulatory compliance
- Scheduling management
- Incident reporting
Certification
- Texas Jailer License (2020 - present)
- Suicide Detection & Prevention Certificate (2020 - present)
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Correctional Corporal
Presidio County Sheriff's Office
07.2022 - Current
Correctional Officer
Presidio County Sheriff's Office
10.2020 - 07.2022
General Manager
Stripes Convenience Store
03.2020 - 10.2020
Assistant Manager
Stripes Convenience Store
02.2018 - 03.2020
Sales Associate
Stripes Convenience Store
08.2016 - 02.2018
Bachelor of Science - Criminal Justice
Sul Ross State University
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