Nicholas Simonetti
Babylon,NY
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Swell Taco and South Swell by mastering menu item memorization and showcasing exceptional customer service. My ability to manage high-volume orders with accuracy and maintain cleanliness standards set me apart, demonstrating both my adaptability and keen attention to detail.
Overview
2
2
years of professional experience
Work History
Take-Out Server
South Swell
05.2023 - Current
Take-Out Server
Swell Taco
09.2022 - Current
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Offered suggestions based on customer preferences or dietary restrictions when they were unsure about what to order.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Verified orders before handing them over to customers, ensuring accuracy and reducing complaints.
- Streamlined payment processes by efficiently handling cash transactions and operating POS systems accurately.
- Collaborated with kitchen staff to communicate special order requests, ensuring customer satisfaction.
- Operated cash register to accept cash, debit and credit card payments from customers.
Busser
Swell Taco
09.2022 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash and wiped up spills.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties
- Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
Education
High School Diploma -
Babylon Jr. Sr. High School
Babylon, NY06.2024
Skills
- Excellent customer service
- Food Packaging
- Phone Etiquette
- Order Accuracy
- Cleanliness standards
- Customer Service
- Quick Learner
- Goal-Oriented
- Flexibility
- Food handling
- Money Handling
- Menu Item Memorization
Timeline
Take-Out Server
South Swell
05.2023 - Current
Take-Out Server
Swell Taco
09.2022 - Current
Busser
Swell Taco
09.2022 - Current
High School Diploma -
Babylon Jr. Sr. High School
Similar Profiles
Brittany CrawfordBrittany Crawford
Inventory Coordinator/Buyer at South Swell Surf ShopInventory Coordinator/Buyer at South Swell Surf Shop
Scarlett O'NeillScarlett O'Neill
Dipper at South Swell Hand Dipped Ice CreamDipper at South Swell Hand Dipped Ice Cream
Scarlett O'NeillScarlett O'Neill
Dipper at South Swell Hand Dipped Ice CreamDipper at South Swell Hand Dipped Ice Cream