Nicholas Singh

-Be responsible for taking incoming phone calls, outbound calls, and responding to emails or chats on a daily basis from customers who have questions or concerns about a bill, statement or other concern, using CRM/Sales Force and any other company software

- Meet and maintain company standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations

- Build and maintain business relationships and open lines of communication with other internal support teams

- Be at the forefront of the company working in a fast-paced, dynamic environment

- Handled contracts, issuing company refund checks, process credit cards, transfer funds as needed per customer

- Act as the first point of contact for our customers, vendors, and, occasionally, our owners within a local management office

- Be responsible for taking incoming phone calls, outbound calls, and responding to emails or chats on a daily basis from customers who have questions or concerns about a bill, statement or other concern

- Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)

- De-escalate guests using empathy and problem-solving skills

-Installed and configured POS systems for various retail environments

-Wired newly integrated network for IT infrastructure upgrade (ran Ethernet wires for ECS security panels in Lowes)

-Revamped mobile payment devices during corporate-wide project (VeriFone devices in Target)

-Check in guests, handle their overnight requests, emergencies and make reservations

-Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews. Checked auditing discrepancies by reconciling cash drop and credit card transactions.

-Ran end-of-day computer functions and closed out records