Nicholas Singh
Motor Transport Maintenance Chief
Fallbrook,CA
Summary
Adept at leveraging expertise in customer service, preventive maintenance, and automotive repairs significantly enhanced operational efficiencies at Lael’s International Auto Service. My proactive approach in logistics coordination and customer service management, coupled with a knack for diagnosing complex issues, resulted in a notable increase in customer retention and satisfaction. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Service Advisor
Lael’s International Auto Service
Oceanside, CA
09.2021 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Worked with vendors to schedule more than 20 daily pickups and 100 weekly deliveries.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Promptly responded to inquiries and requests from prospective customers.
- Described and explained details about vehicle products and service options to inform customers and guide purchasing decisions.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Recommended vehicle products and services to customers, thoroughly explaining details.
- Cross-trained and provided back up for customer service managers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Cross-trained and backed up other customer service managers.
Joint Light Tactical Vehicle Contractor
UIC
Camp Pendleton , California
06.2021 - 09.2021
- Diagnosed engine, suspension, brake, transmission and other vehicle issues using extensive training and diagnostic equipment.
- Prepared vehicles for rigorous treatment by monitoring fluid levels and performing preventive maintenance.
- Worked on starting systems and electrical systems such as wiring harnesses, lights, batteries and communication systems.
- Inspected customer vehicles for wear, tear and damage from accidents.
- Communicated issues to supervisor and helped develop solutions.
- Assessed vehicle maintenance status and completed needed service.
- Read and followed technical documentation to complete accurate repairs.
- Performed scheduled and unscheduled maintenance tasks.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Test drove vehicles to determine problems and test repairs.
- Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
Veterinary Assistant
Banfield Pet Hospital
Oceanside, CA
04.2021 - 06.2021
- Answered owners' animal health questions and educated on healthy animal care practices.
- Reviewed pet health history, examined animals, conducted tests and prescribed treatments for diagnosed conditions.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Positioned animals for diagnostic imaging such as x-rays.
- Processed new patients and updated client records with key information using Petware.
- Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Assisted in performing basic exams and tests such as fecal and blood analysis for all species of patients.
- Examined large and small animals to detect and determine nature of diseases or injuries.
- Managed medication administration, dispensed prescriptions and replenished inventory, carefully accounting for controlled substances.
Service Advisor
Laels International Auto Service
Oceanside , CA
02.2020 - 04.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Worked with vendors to schedule more than 20 daily pickups and 100 weekly deliveries.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Promptly responded to inquiries and requests from prospective customers.
- Described and explained details about vehicle products and service options to inform customers and guide purchasing decisions.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Recommended vehicle products and services to customers, thoroughly explaining details.
- Cross-trained and provided back up for customer service managers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Motor Transport Maintenance Chief
United States Marine Corps
Camp Pendleton
02.2000 - 02.2020
- Leaded and mentored 100plus Marines
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
- Used problem-solving skills to alleviate issues efficiently with minimal supervision and contacted owning units of problems requiring corrective maintenance resolution
- Safely and effectively handled wide range of cleaning products and solutions
- Conducted frequent inventories to restock repair parts and shop supplies
- Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems
- Reviewed technical documentation to complete equipment maintenance and repair
- Conducted limited technical inspections of all motor transport equipment to promptly identify issues that could cause machinery malfunctions
- Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime
- Worked frequently with Caterpillar Electronic Technician systems to complete knowledgeable inspections and skilled repairs
- Tested electrical continuity and electrical wiring by using a variety of scan tools and Fluke testing equipment.
- Loaded, unloaded and moved material to and from storage and production areas
- Positively engaged with customers and maintained professional appearance at all times as company representative
- Followed instructions, both orally and written from Motor Transport Maintenance Chief regarding daily job tasks and duties
- Used measuring tools such as gauges and tape measure to identify conforming parts during production
- Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness
- Conducted maintenance on a vast variety of motor transport equipment such as Medium Tactical Vehicle Replacement (MTVR) all variants. Logistic Vehicle System Replacement (LVSR) all variants. MRAP-All Terrain Vehicle (MATV), Mine Resistant Ambush Protected vehicle (MRAP), High Mobility Multipurpose Wheeled Vehicle all variants (HMMWV) and other accessory equipment used by motor transport vehicles.
- Instructed and conducted various maintenance classes.
- Held a variety of tactical vehicle licenses to include specialty licenses that include wreckers.
Marine Security Guard
United States Marine Corps
Quantico, Virginia
02.2005 - 06.2008
- Provide internal security and US representation of three embassy's
- Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations
- Completed frequent patrols of internal building spaces and facility grounds to identify and deter threats to assets
- Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere, courteous to visitors and professional support
- Updated shift logs and produced daily reports outlining security activities and specific incidents
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations
- Employed effective time management when dealing with coordination and accountability around personnel and security assets
- Triage problems quickly, providing precise and clear information while working under minimum supervision
- Prepared regular written logs and incident report at close of each shift for distribution to Regional Security Officer and Detachment Commander
- Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
- Maintained composure and professionalism while screening visitors during high volume periods
- Secured premises and personnel by patrolling property and monitoring surveillance equipment, including CCTV cameras
Education
Marine Corps Leadership
Marine Corps Staff Academy
MCB Okinawa, JP 08.2012 - 10.2012
Maintenance Production And Management
Motor Transport Maintenance Chief Course
Camp Johnson, NC 03.2013 - 04.2013
High School Diploma -
Mountain View High School
El Paso, TX 05.1995 - 05.1999
Skills
Oracle Systems-Global Combat Support Systems-Marine Corps
Caterpillar Electronic Technician (CAT-ET)
Preventive and reparative maintenance
Logistics coordination
Automotive Product knowledge
Knowledgeable in Mitchell 1 auto service
Timeline
Service Advisor
Lael’s International Auto Service
09.2021 - Current
Joint Light Tactical Vehicle Contractor
UIC
06.2021 - 09.2021
Veterinary Assistant
Banfield Pet Hospital
04.2021 - 06.2021
Service Advisor
Laels International Auto Service
02.2020 - 04.2021
Maintenance Production And Management
Motor Transport Maintenance Chief Course
03.2013 - 04.2013
Marine Corps Leadership
Marine Corps Staff Academy
08.2012 - 10.2012
Marine Security Guard
United States Marine Corps
02.2005 - 06.2008
Motor Transport Maintenance Chief
United States Marine Corps
02.2000 - 02.2020
High School Diploma -
Mountain View High School
05.1995 - 05.1999
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