Nicholas Siravo
Dallas,NC
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
15
15
years of professional experience
Work History
Data Analyst
Charter Comm.
07.2022 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Call Center Supervisor
Charter Comm.
12.2017 - 07.2022
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Direct Air Support Center
United States Marine Corps
03.2009 - 02.2015
- Responsible for the direction of air operations directly supporting ground forces
- Processes immediate air support requests; coordinates aircraft employment with other supporting arms; manages terminal control assets supporting GCE and Marine logistics group forces; and procedurally controls assigned aircraft, unmanned air- craft systems (UASs), and aircraft transiting through the DASC controlled airspace
- controls and directs air support activities that affect the GCE commander’s focus on close operations and air missions that require integration with the ground combat forces, offensive air support (OAS), assault support, electronic warfare (EW), and designated air reconnaissance.
Education
Bachelor of Science - Graphic And Web Design
The Los Angeles Film School
Los Angeles, CA05.2022
Associate of Science - Culinary Science
The Art Institute of Charlotte
Charlotte, NC12.2016
High School Diploma -
Patton High School
Morganton, NC06.2008
Skills
- Data Visualization and Presentations
- Data Analysis
- Excel Functions
- SQL
- SQL Databases
- Analytical Problem Solving
- Tableau
- Technical knowledge
- Situational Awareness
- Safety measures
Timeline
Data Analyst
Charter Comm.
07.2022 - Current
Call Center Supervisor
Charter Comm.
12.2017 - 07.2022
Direct Air Support Center
United States Marine Corps
03.2009 - 02.2015
Bachelor of Science - Graphic And Web Design
The Los Angeles Film School
Associate of Science - Culinary Science
The Art Institute of Charlotte
High School Diploma -
Patton High School
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