Summary
Overview
Work History
Education
Skills
References
Timeline
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Nicholas Skeete

Washington,DC

Summary

Passionate, dedicated Compliance executive adept in navigating diverse and intricate regulatory landscapes across highly regulated industries. Seeking new opportunities in dynamic growth markets to leverage expertise in promoting a culture of compliance, ethics, and integrity. Proven success in strategically developing compliance controls, managing key risks, implementing robust policies, promoting change and prioritizing audits to drive organizational success through a commitment to regulatory compliance excellence. Thrives in fast-paced, deadline-driven environments, consistently delivering strong results and fostering profitable growth.

Overview

9
9
years of professional experience

Work History

Compliance and Licensing Admin

Talaria Transportation LLC
Washington, DC
03.2024 - Current
  • Support and keep a Compliance Department up to industry standards for a multi-state 3PL cannabis distributor.
  • Subject Matter Expert and liaison for local, state, and federal regulators.
  • Worked directly with my team lead, increasing regulatory and licensing compliance with local, state, and federal regulations from less than 10% to 89%.
  • Manage the cross-departmental design of corporate policies and operating procedures, state cannabis and security badging protocols, and alignment of workflows with state-specific regulatory and licensing standards.
  • Decreased noncompliance incidents to less than 5%
  • Oversee competitive cannabis license applications process, contributing to corporate growth into emerging cannabis markets with 100% state approval of filed competitive applications resulting in a 52% boost in revenue
  • Chair monthly risk management work sessions with external stakeholders to assess liability risks, reduce coverage redundancies, and implement coverage gaps
  • Realized 15% reduction in budgetary costs and +3% return in corporate margins
  • Reduced regulatory and licensing violations by 25% by introducing internal controls, conducting routine audits, and creating Corrective And Preventive Action Plans (CAPA) that analyze and mitigate risks
  • Launched regulatory tracking processes to promptly notify relevant stakeholders of regulatory, rule, and legislative developments and changes

Experience Manager

Best Buy
Fairfax, VA
02.2022 - 03.2024
  • Delivered exceptional customer service to customers by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided backup for customer service managers.
  • Required to keep track of business acumen on a daily, weekly, monthly, and yearly basis.
  • Improved our customer retention by personally answering any customer compliments or concerns via email or in person.
  • Improved our customer retention by personally answering any customer compliments or concerns via email or in person.
  • Kept track of over 50 employees metrics to make sure goals and metrics were being met

Buyers Agent

Keller Williams
Woodbridge, VA
02.2018 - 02.2022
  • Manage high call volumes for inbound and outbound calls in a fast-paced office to keep funnel of sales consistent
  • Maintain relationships with lenders, appraisers, contractors, and escrow companies
  • Promote sales of properties through open houses, door knocking, social media and advertisements
  • Establish continued networks with mortgage lenders and legal attorneys for referral business
  • Evaluate clients financial and personal needs through in person consultations or video presentations
  • Oversaw contracts to ensure accuracy of buying/selling price and closing costs for properties within the selling process.
  • Connected clients with a close nit circle or professionals to handle any care and maintenance properties would need.
  • Prepared and presented contracts and other legal documents to clients.

Customer Care Representative

Interstate Van Lines
Springfield, VA
02.2016 - 02.2018
  • Headed logistics and transportation needs on a daily basis.
  • Trained and mentored other customer service employees in a group setting on DISC training for productivity, accuracy and script training
  • Cultivated and maintained positive relationships between Customer Care, Dispatch, Trucking and Claims
  • Surveyed each customer for commission and quality information
  • Managed new orders and pricing while also coordinating logistics to keep transparency with our clients on timing, arrivals and expected deliveries.
  • Ensured all carriers met DOT requirements.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Utilized CRM systems to accurately track customer interactions and update account information.

Education

Bachelor of Arts - Psychology

Northern Virginia Community College
Annandale, VA
05-2014

Skills

  • Executive Leadership
  • Strategic Planning & Execution
  • P&L/Budget Management
  • C-Suite Collaboration
  • Policy & Process Improvement
  • License Administration
  • Vendor Due diligence
  • Risk Mitigation
  • Cross Functional Team Growth
  • Proficient with Microsoft Office
  • Human Resources
  • Budget Management
  • Inbound/Outbound Sales

References

References available upon request.

Timeline

Compliance and Licensing Admin

Talaria Transportation LLC
03.2024 - Current

Experience Manager

Best Buy
02.2022 - 03.2024

Buyers Agent

Keller Williams
02.2018 - 02.2022

Customer Care Representative

Interstate Van Lines
02.2016 - 02.2018

Bachelor of Arts - Psychology

Northern Virginia Community College

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Nicholas Skeete