Nicholas Skipper
Summary
Focused customer relations professional driven to capture the vision and goal of the client and help gameplan on best route to accomplish desired outcome. Offering experience in AVL sales that are already a dealer of Almo. I am known to close deals while building a relationship with the customer that guarantees their return as a client.
Overview
10
10
years of professional experience
Work History
Express Sales & Client Relations
Summit Integrated Systems
05.2021 - Current
- First point of contact for all new churches wanting to work with Summit. Started discovery calls to capture vision of gear for designers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Processed POs and invoicing of clients
- Used consultative sales techniques to understand customer needs and recommend relevant products and services for church AVL systems.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Logged call information and solutions provided into internal database CRM.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Responded to customer requests and quotes, offering excellent support and tailored recommendations to address needs.
- Responded to customer calls and emails to answer questions about products and services.
- Visited job sites to build relationships during projects.
Level 7
In-N-Out Burger
06.2013 - 10.2022
- Opened new stores in new markets
- Hired and trained all new staff to In-N-Out standards and culture.
- Worked alongside management to strategize how to meet monthly goals & annual goals and execute them.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Production Director
Northpointe Church
06.2017 - 08.2020
- Trained staff in operation and upkeep of equipment.
- Oversaw team of around 100 staff and volunteers during a week of multiple services.
- Planned and implemented production schedules and develop project budget.
- Evaluated projects for required production resources.
- Trained and equipped volunteers to learn how to use and execute gear in services.
Education
High School Diploma -
Los Osos High School
Rancho Cucamonga, CA06.2013
Skills
- Managing Client/Volunteer Relations
- Retail Sales Customer Service
- Microsoft 360
- Data Entry & Analysis
- Technology Knowledge
- Customer Retention Strategies
- Great Communication Skills
- Upbeat Friendly Personality with Willingness to Learn
Timeline
Express Sales & Client Relations
Summit Integrated Systems
05.2021 - Current
Production Director
Northpointe Church
06.2017 - 08.2020
Level 7
In-N-Out Burger
06.2013 - 10.2022
High School Diploma -
Los Osos High School
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