Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Nicholas Smith

Norwich,Connecticut

Summary

Organized Maintenance Technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Maintenance Technician

M&M Landscaping LLC
06.2023 - Current
  • Operated varied hand and power tools to complete repairs.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Inspected and maintained equipment to keep items in top working condition.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.

Direct Support Professional

The Arc
02.2022 - 05.2023
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.

Tow Truck Operator

Desmond's Auto Sales
06.2020 - 02.2022
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.

Tow Truck Operator

Bill's Roadside Assistance
12.2018 - 06.2020
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.

Tow Truck Operator

Gaitan Garage
08.2016 - 10.2018
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.

Light Service Towing

Bill's Roadside Assistance
04.2014 - 07.2016
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Monitored inventory levels and placed orders to replenish stock.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.

Event Security Guard

Mohegan Sun Casino
06.2012 - 04.2014
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Oversaw entry and exit of up to 50 employees and visitors daily

Education

No Degree - HVAC

Lincoln Technical Institute - East Windsor
Broad Brook, CT
04.2012

High School Diploma -

Norwich Free Academy
Norwich, CT
06.2011

Skills

  • Voltage Meters
  • Cooperative Relationships
  • Fire Prevention
  • Emergency Communications
  • DOT Pre and Post Inspection
  • Hazardous Material Handling
  • Medical Response
  • Apparatus Inspections
  • First Aid
  • Independent Thinking
  • Equipment installation
  • Mechanical expertise

Affiliations

Laurel Hill Volunteer Fire Company

Certification

  • Emergency Management Responder (EMR) License - [2019]
  • Firefighter One Certification - [2013-Current]
  • Firefighter Two Certification - [2018-Current]
  • Hazmat Operations Certification - [2013-Current]
  • Q Operators Endorsement - [2016-Current]
  • Pump Operator Credit - [2016-Current]
  • Volunteer Fire Lieutenant - [2015-Current]
  • Volunteer Firefighter - Laurel Hill Volunteer Fire Company - [2013-Current]

Timeline

Maintenance Technician

M&M Landscaping LLC
06.2023 - Current

Direct Support Professional

The Arc
02.2022 - 05.2023

Tow Truck Operator

Desmond's Auto Sales
06.2020 - 02.2022

Tow Truck Operator

Bill's Roadside Assistance
12.2018 - 06.2020

Tow Truck Operator

Gaitan Garage
08.2016 - 10.2018

Light Service Towing

Bill's Roadside Assistance
04.2014 - 07.2016

Event Security Guard

Mohegan Sun Casino
06.2012 - 04.2014

No Degree - HVAC

Lincoln Technical Institute - East Windsor

High School Diploma -

Norwich Free Academy

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