Nicholas Smith
Centennial,CO
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Interested in building and maintaining good relationships.
Overview
7
7
years of professional experience
Work History
Sales Manager/Operations Manager
Goodcarbuys.com
03.2020 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Owner/Operator
Midwest Auto Detailing
01.2017 - 01.2020
- Owned and operated a small mobile car detailing business to afford school
- Days consisted of long work hours outside, manual labor, scheduling and prompt customer service
- Appointment scheduling
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed business plan, processes and procedures to provide superior detailing to customers.
Education
Bachelor of Science - Business Administration (Marketing
University of Colorado Denver
Denver, COSkills
- Detail Oriented
- Time management
- Team-player
- Relationship-Oriented
- Order Management
- Sales Tracking
- Sales Reporting
- Staff Management
Hobbies
- Golf
- Hiking
- Snowboarding
- Guitar
- Piano
Timeline
Sales Manager/Operations Manager
Goodcarbuys.com
03.2020 - Current
Owner/Operator
Midwest Auto Detailing
01.2017 - 01.2020
Bachelor of Science - Business Administration (Marketing
University of Colorado Denver