Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nicholas Smith

Creswell,OR

Summary

Accomplished General Manager with a proven track record at Roberts Supply Co., INC, enhancing operational efficiency and spearheading growth. Skilled in leadership and operations management, I excel in team building and strategic planning, achieving significant sales increases. Expert in fostering client relationships and staff development, ensuring long-term organizational success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager

Roberts Supply Co.,INC
04.2012 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Trained and guided team members to maintain high productivity and performance metrics.

Route Sales / District Manager

Aramark
03.2010 - 04.2012
  • Supervised various locations, enforcing high-quality standards of operation.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Supported team success through effective collaboration with colleagues on joint routes or special projects.
  • Enhanced customer satisfaction by providing timely deliveries and addressing concerns promptly.
  • Expanded territory coverage by researching new market opportunities and strategically planning route adjustments accordingly.
  • Adapted sales techniques quickly based on individual customer preferences/needs or changing market conditions for better results in closing deals effectively.
  • Increased sales by diligently managing assigned route and maintaining strong relationships with customers.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Represented wide range of products and brands.
  • Boosted revenue through upselling and cross-selling products, utilizing extensive knowledge of the company''s offerings.

Education

Busineess

University of Oregon
Eugene, Or

Bachelor of Arts - Business Management

Bushnell University
Eugene, OR
06.2005

Associate of Arts - Basics

Lane Community College
Eugene, OR
06.2000

High School Diploma -

Creswell High School
Creswell Or
06.1996

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Effective leader
  • Time Management
  • Team Leadership
  • Staff Management
  • Staff Training
  • Relationship Building
  • Inventory Control

Certification

  • Certified Master Service Mechanic, [Stihl] - [Current]
  • Nationally Certified EMT, 2005 until 2010
  • City Councilor For the City of Creswell 2022 - current
  • Treasurer of an HOA


Timeline

General Manager

Roberts Supply Co.,INC
04.2012 - Current

Route Sales / District Manager

Aramark
03.2010 - 04.2012

Busineess

University of Oregon

Bachelor of Arts - Business Management

Bushnell University

Associate of Arts - Basics

Lane Community College

High School Diploma -

Creswell High School

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