Nicholas Smith
613 Pepperbush Dr Myrtle Beach,South Carolina
Summary
CCNA-certified Network Systems Administrator with extensive hands-on experience in deploying, securing, and maintaining enterprise network infrastructure. Skilled in configuring and troubleshooting Cisco routers, switches, and firewalls, with a strong focus on Layer 2/3 technologies, routing protocols (OSPF, EIGRP, BGP), VLAN segmentation, and VPN connectivity. Adept at identifying bottlenecks, improving network performance, and ensuring high availability through well-documented, secure, and scalable solutions. Proven ability to support mission-critical environments while maintaining a strong commitment to best practices, operational efficiency, and long-term stability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Consultation Agent
Geek Squad - Best Buy
04.2024 - 02.2025
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
- Assessed customer needs and provided advice on appropriate products or services.
- Performed basic network troubleshooting and maintenance activities.
- Configured network settings as per customer requirements.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
- Implemented security measures to protect against unauthorized access or viruses.
- Resolved customer complaints regarding the performance of their computers or other devices.
- Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
- Created backup images of customers' data files onto external storage devices.
Brand Ambassador
Polo Ralph Laren
04.2021 - 07.2021
- Maintain warm, friendly attitude in all new interactions
- Demonstrate considerable knowledge of product/service
- Regularly exceeded daily sales goals with cross-selling and upselling techniques
- Maintain knowledge of current promotions and all store policies
- Evaluate sales personnel on a monthly basis and discuss target goals.
Clocksmith Apprentice
The Clocksmith
01.2020 - 04.2020
- Smoothed, sanded and caulked areas to provide clean finish
- Worked independently in fast-paced environment while meeting productivity and quality expectations
- Gained experience and recognition for ability to analyze and follow manuals, schematic diagrams, and other specifications
- Responded to and resolved warranty claims, performed movement inspections
- Helped to install systems, components and construction materials into Antique Clocks.
- Installed new door hardware such as locks, plates, and closers
- Informed customers of setbacks or possible issues with repairs, quickly diagnosing problems to give accurate information.
New Homes Sales Assistant
Smart Staffing Solutions - Temps Plus
09.2018 - 06.2019
- Developed and maintained list of available properties
- Generated leads for sales through cold calls and referrals
- Handled day-to-day happenings of real estate office, consistently growing client bases and increasing revenue
- Increased home sales through persuasion, negotiation and ability to close
- Coordinated appointments to show marketed properties
- Increased project productivity by collaborating with builders
- Promoted properties to target audiences to enhance revenue generation.
Education
Associate of Applied Science - Network Systems Management
Horry Georgetown Technical College
Conway, South Carolina08-2024
High School Diploma -
King George High School
King George, Virginia05.2018
Skills
Advanced Routing & Switching (BGP, OSPF, EIGRP, STP, HSRP)
Firewall Architecture & Rule Optimization (Cisco ASA, Palo Alto, Fortinet)
Network Monitoring & Analysis (SolarWinds, PRTG, Wireshark)
Infrastructure Automation (Ansible, Python, Netmiko/NAPALM)
Layer 2/3 VLAN & IP Schema Design (Subnetting, VTP, PVST, DHCP Scopes)
Enterprise Wireless Engineering (Cisco WLC, Aruba, RADIUS, 8021X)
Virtual Network Infrastructure (VMware NSX, Hyper-V Networking, vSwitching)
Redundancy & High Availability (VRRP, Multihoming, Load Balancers)
Cloud Networking (AWS VPCs, Azure Virtual Network, Site-to-Site VPNs)
Security Hardening & Compliance (NIST, CIS Benchmarks, Zero Trust Design)
Accomplishments
- Cisco Certified Network Associate
Certification
- Cisco Certified Network Associate
Timeline
Consultation Agent
Geek Squad - Best Buy
04.2024 - 02.2025
Brand Ambassador
Polo Ralph Laren
04.2021 - 07.2021
Clocksmith Apprentice
The Clocksmith
01.2020 - 04.2020
New Homes Sales Assistant
Smart Staffing Solutions - Temps Plus
09.2018 - 06.2019
High School Diploma -
King George High School
Associate of Applied Science - Network Systems Management
Horry Georgetown Technical College
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