Hi, I’m
Nicholas Smith
Davison,MI
Summary
Organized and dedicated customer service specialist with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments
Overview
20
year of professional experience
Work History
Insurance Auto Auction- Ritchie Bros
Customer Service Representative
08.2024 - Current
Job overview
- Working directly with buyers and sellers to facilitate the weekly auto auction sale, whereby utilizing and upholding standards and guidelines required by Richie Bros and the IAAI corporation.
- Vehicle title work- knowledge of legal measures to ensure vehicles are sold and transferred into new ownership, by state laws and regulations. Ensuring a high volume of titles are filled out correctly, including proper legal documents such as Power of Attorney.
- Managing a fast-paced environment where multitasking is required to effectively execute the duties of the administrative needs.
- Email, phone, digital file notes and direct communication with buyers, sellers and third-party organizations. Practicing evidence-based customer service to ensure proper measures are taken and a timeline is created for each unit that is sold.
- Management of expenses on all open stock accounts. This requires daily and prolonged mathematics, accurate review and editing of impute expenses; obtaining missing receipts from regional shops and coordinating with towers, shops, office staff, and our accounting departments to communicate discrepancies and errors from the Inventory Management System.
- Responsible for office spirit events which includes coordinating parties, games and other team building activities to boost moral and create better rapport amongst management and employees.
Acosta Sales and Marketing
Customer Service Coordinator
Job overview
- Creating value by resolving customer and client issues with knowledge, experience, critical thinking, account management, problem solving and research in an effective manner.
- Achieve leading productivity in order execution within three months by means of comprehensive communication with clients and customers, including organizing/updating client and customer data, entering manual orders for exclusive customers, and assisting with replenishment orders as necessary.
- Earned a high level of order automation and customer success through coordination of order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
Contracted - Instacart
Personal Shopper
Job overview
- Honored shopper, a placement within the top ten shoppers of my district for seven consecutive years while maintaining a five-star rating average from my clients.
- Consistent quality feedback by means of excellent verbal and written communication/coordinate with clients on item replacements and preferences.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Education
Oakland UniversityRochester, MI
Bachelor of Fine Art
Durand High SchoolDurand, MI
Diploma
Skills
- Communication, Account Management, Documentation skills, POS Software, Database Management, Customer Relations, Administrative Support, Microsoft Access, Email Communications, Phone Communications, Listening Skills, Problem-solving, Time Management, Organization, Adaptability, Empathy, Team Driven, Goal Oriented, Microsoft Excel, Microsoft Word, Email Correspondence, Accounting, Mathematics, Team Building
Timeline
Customer Service Representative
Insurance Auto Auction- Ritchie Bros
08.2024 - Current
Customer Service Coordinator
Acosta Sales and Marketing
Personal Shopper
Contracted - Instacart
Durand High School
Diploma
Oakland University
Bachelor of Fine Art