Nicholas Smothers

• Performed hands-on work when necessary including demolition, carpentry, painting and drywall installation.
• Performed work safely and effectively in high and precarious places.
• Provided leadership by motivating crew members while maintaining a safe working environment.
• Directed workers in proper techniques for installation or repair of structures according to blueprints or specifications.
• Assigned projects and tasks to employees based on competencies and specialties.

• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Recognized by management for providing exceptional customer service.
• Maintained updated [Type] knowledge through [Task] and [Task].
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Answered [Number] calls per [Timeframe] to answer customer questions.
• Handled all delegated tasks, including [Task] and [Task].
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Identified infestations and isolated sources with physical inspections of premises.
• Explained pest control treatments, including trapping and [Type] to inform and educate customers.

• Applied schedule, organizational and routing knowledge to enhance delivery planning.
• Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
• Planned stock quantities according to marketplace demand and sales forecasts.
• Planned and optimized warehouse work processes to improve fulfillment system efficiency.
• Improved efficiency by [Number]% through supervision of [Number] staff working in warehouse.
• Trained staff on material handling processes to reduce shipping times.
• Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
• Generated repeat business through development of devoted customer service to loyal clients.
• Established and maintained good relations with customers, vendors and transport companies.
• Oversaw shipping and receiving activities, accomplishing customer pick rate of [Number]% by monitoring zone separation.
• Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.
• Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
• Oversaw more than $[Number] in inventory and supervised [Number] employees in [Number] square foot warehouse for [Type] of company.
• Updated customers and interdepartmental employees on critical shipments upon request.
• Managed vendor relationships to support supply chain and maintain product quality.
• Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
• Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
• Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
• Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
• Managed day-to-day shipping and receiving, typically overseeing more than [Number] packages in 24-hour period.
• Provided information to shipping and receiving personnel regarding inventory stock.
• Researched issues to address shipping errors and packaging mistakes.
• Negotiated with [Number] freight companies, which resulted in new contracts that reduced overall shipping costs by [Number]% annually.
• Generated shipping documents including packing lists and invoices using [Software].
• Satisfied reporting requirements with timely and accurate logging of daily activities.
• Prepared branding packages for point of purchase displays, marketing materials and product packages.

Assistant manager/ spray tech

• Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
• Met with customers to discuss options for selection of products and services.
• Aided compilation of employee performance reviews to identify areas for training, provide feedback and set goals for improvement.
• Accomplished [Type] objectives in first year.
• Shadowed [Job title] to gain understanding of organizational expectations and management techniques.
• Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.

• Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
• Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
• Optimized team performance by training new hires on use of equipment, standard procedures and organizational policies.
• Rotated through series of [Number] different stations each [Timeframe] based on team needs.
• Completed ongoing quality checks on [Type] products, closely following strict quality assurance guidelines.
• Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
• Moved supplies, finished products and heavy machinery with help of forklifts and overhead cranes.
• Reviewed finished products for quality and conformance to work orders, assigned grades and removed non-conforming pieces for recycling or correction.
• Supervised team of [Number] employees working with [Type] equipment, maintaining safety and cultivating productive atmosphere.
• Operated [Type], [Type] and [Type] machinery to assemble more than [Number] products and components per day.
• Introduced [Type] program for [Task], resulting in [Result].
• Quality checked [Type] components to determine conformance to specifications, disposing of any unacceptable parts.
• Performed various troubleshooting tasks, including [Task] and [Task] to combat assembly issues.
• Evaluated employee performance, identified areas of improvement and communicated plans to employees.
• Drafted production reports with [Type] and [Type] information for management to aid in decision-making and production planning.
• Packaged [Number]+ completed products per day and efficiently prepared shipments.
• Collaborated with team members to complete demanding projects under tight deadlines.
• Trained new employees on [Type] and [Type] positions to support team efficiency.
• Created and maintained production schedules based on employee productivity, company needs and seasonal plans.