Nicholas Socki

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• I took customer orders to help elder or disabled people get orders to there home.

I put Gas mains in the ground and fixed gas mains as well. I preformed safety inspections on houses for gas leaks and offered customers service to home owners about natural gas.

• Collaborated with team members to maintain a positive and productive work environment.
• Handled customer inquiries with professionalism, addressing concerns and providing relevant information as needed.

I located Gas service leaks in the south side of chicago and fixed them with to ensure there was no more leaks.

I would have to inform customers on what we were doing and explain to them why we needed to fix this problem.