Hi, I’m
Nicholas Soos
Healthcare Administrator
Bay City,MI
Overview
7
years of professional experience
Work History
University of Michigan Medicine
Call center agent
11.2022 - Current
Job overview
- Elevated customer satisfaction by maintaining quality ratings above 85%, showcasing my ability to lead and innovate within a team environment
- Awarded the Making A Difference Award from U of M for exceptional customer service, highlighting my dedication to exceeding customer expectations
- Streamlined communication and operational efficiency by managing secretarial responsibilities for 15 doctors, utilizing EPIC electronic health records, and coordinating with multiple departments, demonstrating my proficiency in using complex software systems akin to Salesforce, Zendesk, and JIRA.
St. Joseph Hospital
Lab Administrative Assistant/ Order Entry and REGISTRATION
05.2022 - 08.2022
Job overview
- Accomplished accurate analysis and collation of 300 to 400 PA lab reports daily, ensuring data precision and reliability, by implementing rigorous quality control measures
- Enhanced operational efficiency and data management in the EMR system, as measured by a reduction in processing time for frozen specimens and stat cases, by streamlining workflows and utilizing advanced EPIC functionalities
- Achieved proficiency in EPIC through extensive certification and training, demonstrating a commitment to mastering complex software systems, directly transferable to managing customer support technologies like Salesforce and Zendesk.
Henry Ford Allegiance Health
Registration SPECIALIST
08.2020 - 11.2021
Job overview
- Enhanced patient registration efficiency by 50-75%, as measured by the increased speed of basic registrations, by optimizing EPIC system workflows and improving data accuracy in patient charts
- Demonstrated exceptional customer service by verifying and registering 20-40 patients daily, ensuring accurate patient information and insurance verification using EPIC, Web Denis, and CHAMPS
- Mastered EPIC's functionalities, as evidenced by a comprehensive understanding of departmental operations, contributing to streamlined patient registration processes and improved interdepartmental coordination.
Mr. Pizza Inc.Ypsilanti, MI
Lead Delivery Driver
11.2019 - 12.2020
Job overview
- Retained up-to-date familiarity with menu items, ingredients, preparation techniques and garnishes
- Handled incoming and outbound calls, answered questions, and recommended specials to increase profits
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Carried food in insulated bags to maintain hot or cold temperature
- Recorded weekly hours and mileage for accurate payment
- Navigated urban and rural delivery routes and delivered food items at or before quoted times
- Collected customer cash or credit payments
- Collected signature for cars transactions
- Maintained clean traffic record and kept vehicle clean and in top operating condition.
Blue Chip EndeavorsSouthfield, MI
Sales Associate
09.2019 - 11.2019
Job overview
- Sold various Directv products and packages by explaining unique features and educating customers on the best value for their money
- Developed trusting relationships with customers by making personal connections
- Used technology resources like Salesforce to assist customers build and complete orders
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Worked with fellow sales team members to achieve sales goals.
Dollar General StoreYpsilanti, MI
Assistant Store Manager
04.2019 - 08.2019
Job overview
- Checked monthly sales and performance reports to support operational planning and strategic decision-making
- Inspected store interior and exterior to check merchandise presentation and proper signage
- Supervised bank deposits and inventory receipts as part of closing procedures
- Interviewed job applicants and selected skilled individuals to fill store positions
- Delegated tasks and communicated expected deadlines to team members, supervising task completion
- Observed team members interacting with customers and privately offered feedback and coaching to improve skills.
Washtenaw County Community Mental Health
Management Analyst INTERNSHIP
01.2019 - 04.2019
Job overview
- Spearheaded the project management for a new Community Mental Health crisis center, demonstrating adeptness in coordinating with The Office of Infrastructure Management and WCCMH administrators, akin to managing SaaS solution deployments
- Acted as a safety compliance officer, ensuring adherence to protocols and contributing to a secure working environment, showcasing my capability to manage and enforce data security measures
- Executed financial reconciliation for company credit card purchases using Excel over three statement cycles, highlighting my proficiency with data management tools similar to Salesforce and Zendesk, and ensuring financial integrity.
Menards Inc. - Home ImprovementBelleville, MI
Assistant Department Manager/Retail Sales Associate
08.2017 - 04.2019
Job overview
- Cultivated strong professional relationships with contractors and the everyday customer to drive long-term business development
- Resolved customer complaints regarding sales and service
- Directed and coordinated products, services and sales activities
- Built sales forecasts and schedules to reflect desired productivity targets
- Initiated friendly conversation with customers to determine level of assistance required
- Helped customers by answering questions and locating merchandise
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Education
Eastern Michigan UniversityYpsilanti
Bachelor of Science from Healthcare Administration
04.2020
Washtenaw Community CollegeAnn Arbor, MI
Associate of Arts from Liberal Arts
04.2016
Skills
- Customer Education
- Technical Support
- Training and mentoring
- Call Center Operations
- System Documentation
- Appointment Setting
Accomplishments
- Making A Difference Award
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balancePaid sick leave401k matchPaid time offHealthcare benefitsTimeline
Call center agent
University of Michigan Medicine
11.2022 - Current
Lab Administrative Assistant/ Order Entry and REGISTRATION
St. Joseph Hospital
05.2022 - 08.2022
Registration SPECIALIST
Henry Ford Allegiance Health
08.2020 - 11.2021
Lead Delivery Driver
Mr. Pizza Inc.
11.2019 - 12.2020
Sales Associate
Blue Chip Endeavors
09.2019 - 11.2019
Assistant Store Manager
Dollar General Store
04.2019 - 08.2019
Management Analyst INTERNSHIP
Washtenaw County Community Mental Health
01.2019 - 04.2019
Assistant Department Manager/Retail Sales Associate
Menards Inc. - Home Improvement
08.2017 - 04.2019
Eastern Michigan University
Bachelor of Science from Healthcare Administration
Washtenaw Community College
Associate of Arts from Liberal Arts
Similar Profiles
Jaevyn Wachs ScottJaevyn Wachs Scott
Sterile Processing Technician at University of Michigan MedicineSterile Processing Technician at University of Michigan Medicine
Oluwadamola OlaiyaOluwadamola Olaiya
Undergraduate Research Assistant at University Of Michigan MedicineUndergraduate Research Assistant at University Of Michigan Medicine
April GallowayApril Galloway
Phlebotomist Specialist at University of Michigan MedicinePhlebotomist Specialist at University of Michigan Medicine
Brianna DunsonBrianna Dunson
Inpatient Unit Clerk at University of Michigan MedicineInpatient Unit Clerk at University of Michigan Medicine
Nathan DahlbergNathan Dahlberg
Maintenance at Maier & Associates Financial Group, Inc.Maintenance at Maier & Associates Financial Group, Inc.