Nicholas Soward
River Falls ,WI
Summary
Performance-driven, professional with strong record of accomplishment in connecting with all types of customers and driving remarkable tech support and retail sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Production Worker
Fiberstar Inc.
River Falls, WI
03.2024 - Current
- Adhered strictly to established guidelines and procedures while performing duties.
- Organized storage areas for efficient retrieval of items when needed.
- Performed minor repairs on machinery as needed.
- Operated forklift to move materials and finished products within warehouse.
- Provided assistance in loading and unloading containers onto trailers for transport.
- Troubleshot technical issues that arose during assembly process.
- Monitored production line operations to ensure efficiency and accuracy.
- Communicated with team members regarding tasks assigned during shift.
- Utilized computer software programs to record details related to production process.
- Inspected product quality prior to packaging and shipment.
- Assisted in setting up production lines for manufacturing processes.
- Cleaned up work area at end of shift to maintain safe working environment.
- Tracked production data such as number of items produced per hour, day, week.
- Verified accuracy of finished products against work orders or blueprints.
- Identified defective parts or components and removed them from production line.
- Conducted routine maintenance checks on all machinery used in the production line.
- Ensured proper labeling of completed products before shipping out.
- Followed safety protocols while operating machines and equipment.
- Analyzed work orders to determine materials needed for each production batch.
- Attended regular training sessions to increase machine operating skills.
- Kept operations area neat and orderly to minimize obstacles.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Used daily system logs to document production information, discussing issues with management.
- Separated products according to weight, grade and size of material to produce final product.
- Used hand trucks and forklifts to unload, load and transport items.
- Produced quality products by palletizing, packaging and assembling finished items.
- Met or exceeded target for on-time customer shipments.
- Measured and weighed items to meet quality standards and prevent waste.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Hand-assembled needed parts with bolts and screws.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Set up and operated production machinery according to specific standards and protocols of company.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Trained other staff members on how to use the reproduction equipment safely and effectively.
- Organized and filed original copies of reproduced material in an orderly manner.
- Performed quality control checks on all materials produced.
- Implemented quality control measures to check projects for accuracy and efficiency.
- Prioritized workload to achieve maximum output and meet customer deadlines.
- Recorded completed work in production logs, including accurate quantity output, materials used and problems encountered, to inform supervisors and positively affect future operations.
- Reviewed work orders and job instructions to verify correct quantities and materials and make adjustments to meet expected needs.
- Cleaned machines on consistent basis as part of robust preventive maintenance program to achieve continuous functionality.
- Adjusted machines to proper settings for each job, including speed and quantity produced, to optimize output and meet schedule targets.
- Provided training to new staff on the operation of reproduction machines and company procedures.
- Managed daily operations of high-volume reproduction equipment, ensuring timely completion of projects.
Sales Associate
SpartanNash
River Falls, WI
03.2019 - Current
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Offered product and service consultations and employed upselling techniques.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Negotiated and closed deals with minimal oversight.
- Collaborated with fellow sales team members to achieve group targets.
- Reset store displays for special events and seasonal merchandise changes.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Listened to customer needs to identify and recommend optimal Products.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Shipping Associate/Sales Associate
Express Chothing
Woodbury, MN
12.2018 - 06.2019
- Organized storage areas to maximize movement efficiency and minimize labor.
- Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
- Assembled product containers and crates.
- Staged final products for shipment.
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Prepared shipments for postage through careful packing, sealing and labeling of materials.
- Promoted improvements in process efficiency and productivity by implementing protocols and routines.
Front Desk Associate/IT Technician
PressEnter
River Falls, WI
06.2016 - 02.2018
- Computed guest billings and posted charges to room accounts.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed guest check-in and check-out procedures, reservations and payments.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Reviewed accounts to assess open charges and answer diverse customer questions.
- Verified and collected client payments.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Assisted in technical support process refinement to improve customer service and support.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Reviewed current hardware and software configurations and recommended modifications to increase system speed.
- Upgraded laptops/desktops, improving speed and performance.
- Backed up data each evening, helping alleviate lost information following malware incident.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Proficient in network protocols, DHCP, DNS and SMPT.
Education
Cyber Security
Wisconsin Indianhead Technical College
7 2023
Skills
- Cash handling accuracy
- Relationship selling
- Inventory control procedures
- Retail loss prevention
- Merchandising knowledge
- Listening skills
- Excellent communication skills
- Cash register operation
- Customer- and service-oriented
- Negotiations
- Product Sales
- Written and oral communication skills
- Reliable and punctual
- POS system operation
- Strategic planning
- Team player mentality
- Batch production
- Machine Operation
- Safety Management
- Equipment Calibration
- Manufacturing support
- Quality Assurance
- Product Assembly
- Equipment Operation
- Equipment Troubleshooting
- Quality Inspection
- OSHA Compliance
- Materials Handling
- Loading and unloading protocols
- Machine Setups
- Complex Problem-Solving
- Quality Inspections
- Waste Reduction
- Quality assurance standards
- Precision measurement
- Machinery Operation
- Product Packaging
- Documentation ability
- Temperature restricted production
- Lockout and tagout procedures
- RFID tools
- Electrical Safety
- Hazardous Material Handling
- Product Inspection
- Assembly procedures
- Deadline compliance
- Hand tools
- Mechanical Aptitude
Timeline
Production Worker
Fiberstar Inc.
03.2024 - Current
Sales Associate
SpartanNash
03.2019 - Current
Shipping Associate/Sales Associate
Express Chothing
12.2018 - 06.2019
Front Desk Associate/IT Technician
PressEnter
06.2016 - 02.2018
Cyber Security
Wisconsin Indianhead Technical College