Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Timeline
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Nicholas Spofford

Lancaster,OH

Summary

Highly-motivated, experienced and reliable professional with a successful track record in management and team collaboration within the restaurant and residential industries. Exceptional skills in strategic decision-making, customer satisfaction and maintaining a positive and productive work environment. Dedicated to working closely with employees and team members to maximize productivity and success.

Overview

7
7
years of professional experience

Work History

Manager

Pizza Crossing
Lancaster, OH
10.2022 - Current
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Established processes to ensure efficient workflow throughout the organization.
  • Handled, counted and monitored money from sales and employee banks.
  • Utilizes store keys to close and lock up at night.
  • Delivered daily sales statements, cash and checks to the bank.
  • Maintained accurate records of daily production, inventory, and staff scheduling.
  • Greeted customers, took orders, and answered questions about menu items.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Evaluated individual and team performance and identified opportunities for improvement.
  • Resolved customer and employee inquiries and complaints requiring management-level escalation.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Communicated and delegated workload to associates and ensured all tasks were completed accurately and timely.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company standards.
  • Produced thorough, accurate and timely reports of team success and deficiency.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Operated industrial mixers and other food processing machinery to support kitchen operations.
  • Cleaned, organized and restocked workstations.
  • Monitored expiration dates on food products and restocked shelves and refrigerators accordingly.
  • Completed orders quickly while maintaining company standards.

Team Member

Pizza Crossing
Lancaster, OH
05.2019 - Current
  • Greeted customers, took orders, and answered questions about menu items.
  • Provided customer service support to ensure satisfaction.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Answered phone calls regarding inquiries about products or services.
  • Rotated through series of different stations based on team needs.
  • Built and maintained working relationships with peers and upper management.
  • Looked for ways to go above and beyond job requirements.
  • Trained and assisted new team members using approved training materials and information.
  • Upheld high standards of productivity and quality in operations.
  • Improved knowledge and productivity through continuous education and learning from senior team leaders.
  • Troubleshot machine and computer malfunctions and made adjustments to correct problems.
  • Completed orders quickly while maintaining company standards.
  • Followed recipes and customer requests to prepare meals.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Operated industrial mixers and other food processing machinery to support kitchen operations.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Removed trash and cleaned kitchen garbage containers.
  • Transported trash to dumpster, properly disposing of expired food items.
  • Distributed food to waiters and waitresses to serve customers.
  • Operated commercial kitchen equipment such as ovens, grills, fryers, steamers.

Landlord

Spofford properties
Lancaster, OH
02.2020 - Current
  • Maintained accurate records of tenant payments and documented any discrepancies or late fees.
  • Addressed complaints from tenants in a timely manner while adhering to applicable laws regarding tenant rights.
  • Reviewed monthly financial statements to track income and expenses related to rental property management.
  • Conducted background checks on prospective tenants prior to approving applications.
  • Established policies for tenant applications, security deposits, and lease agreements.
  • Ensured that all rented units met local housing codes prior to occupancy.
  • Managed all aspects of tenant relations including customer service inquiries, problem resolution, and dispute resolution.
  • Maintained buildings in safe condition and good working order for tenants.
  • Kept relationships with tenants positive through open communication and proper handling of concerns.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Inspected properties regularly to identify deficiencies and schedule repairs.

Kitchen Staff Member

La Cascada
Lancaster, OH
02.2017 - 03.2018
  • Cleaned and sanitized frequently to maintain health code standards.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Stocked and replenished kitchen supplies and ingredients as needed.
  • Followed health and safety guidelines for food preparation and service.
  • Operated various kitchen appliances such as mixers, slicers, ovens, grills .
  • Assisted in the preparation of all menu items including salads, appetizers and entrees.
  • Kept track of food waste and spoilage to ensure minimal loss.
  • Ensured that all dishes were prepared in accordance with restaurant standards.
  • Maintained cleanliness of work areas throughout shift.
  • Carried out basic cleaning duties such as sweeping floors, washing dishes .
  • Communicated effectively with waitstaff regarding order tickets for accurate delivery times.
  • Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
  • Acquired new skills to support team and further accommodate customer needs.
  • Transported trash to dumpster, properly disposing of expired food items.
  • Peeled and cut fruit and vegetables to prepare for cooking or serving.
  • Prevented spoilage or cross-contamination by storing food in designated containers and areas.
  • Prepared garnishes to complement dishes on menu.
  • Removed trash and cleaned kitchen garbage containers.
  • Carried food supplies, equipment and utensils to and from storage and work areas.
  • Served tables their meals in a quick and respectful manner.

Education

High School Diploma -

Lancaster High School
Lancaster, OH
04-2019

Skills

  • Complex Problem-Solving
  • Financial Management
  • Employee Management
  • Time Management
  • Budget Management
  • Staff Training and Development
  • Collaboration and Teamwork
  • Customer Service
  • Attention to Detail
  • Positive Attitude
  • Punctual and Reliable
  • Food Safety Knowledge
  • Multitasking and Organization
  • Goal Setting Mentality
  • Business Development

Accomplishments

  • Obtained multiple raises and promotions within Pizza Crossing.

References

References available upon request.

Timeline

Manager

Pizza Crossing
10.2022 - Current

Landlord

Spofford properties
02.2020 - Current

Team Member

Pizza Crossing
05.2019 - Current

Kitchen Staff Member

La Cascada
02.2017 - 03.2018

High School Diploma -

Lancaster High School

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