Nicholas Spurlock
Portland,OR
Summary
Dynamic Customer Engineer at Applied Materials with over 9 years of specialized experience in PVD, ALD, and CVD high vacuum systems and processes. Proven expertise in troubleshooting and repairing military aviation electronic systems, complemented by six years of hands-on experience in the field. Comprehensive knowledge of wiring diagrams, schematics, and technical manuals ensures efficient problem-solving and system optimization. Committed to delivering exceptional customer support while driving technical excellence in complex engineering environments.
Overview
21
21
years of professional experience
Work History
Field Service Engineer (NPI)
Applied Materials
06.2023 - Current
- Facilitated the installation and qualification of new product equipment resulting in over 100 million dollars of sales.
- Served as a subject matter expert, providing on-site expertise for customer-specific applications and technical challenges
- Offered technical support and guidance to customers to ensure their satisfaction and successful use of the new product.
- Identified and resolved technical issues that arise during the product's initial deployment and operation.
- Worked to optimize the performance and efficiency of the new products at customer sites.
- Worked closely with internal teams (engineering, production) and external partners to ensure a smooth product launch and address any manufacturing or design issues.
- Provided feedback on product design, work instructions, and deployment plans to improve future iterations and processes
Field Service Engineer
Applied Materials
06.2017 - Current
- Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications. Performs startup activities through Tier II with limited support. Able to complete qualifications with minimal assistance.
- Diagnoses and resolves equipment malfunctions on semiconductor fabrication systems.
- Completes quality repairs. Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls. May initiate or participate in projects to drive down costs or increase uptime. Ability to carry out action plans and report findings. Verifies operational quality of system equipment.
- Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work. May identify procedural issues.
- Can perform most retrofits on equipment. Assists in process issues.
- Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
- Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area. Demonstrates strong interest and knowledge of the customer’s business. Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge. Is consistently able to operate in high pressure or ambiguous situations. Solicits customer feedback. Understands the impact of various actions/decisions on the account. Is aware of potential dissatisfies and escalates as appropriate. Develops and executes corrective action plans.
- Performs Best Known Methods (BKM's). Actively engages in the use of knowledge management systems. Complies with all IP guidelines.
- Complies with all safety procedures and consistently demonstrates safety as a value.
Contract Worker
Applied Materials
06.2016 - 06.2017
- Performs Tier I procedures and preventative maintenance and wet-cleans, seeking assistance when needed.
- Assists senior engineers with corrective maintenance as needed.
- Disassembles, cleans and rebuilds kits as part of kit management quality.
- Learns and applies basic diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
- Strives to perform established BKM’s. Follows all IP guidelines.
- Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
- Complies with all safety procedures and consistently demonstrates safety as a value.
Helicopter Electrical, Avionics, Armament Repairer
U.S. ARMY
10.2006 - 10.2012
- Facilitated the day to day operations of U.S Army Aviation maintenance for up to 24 helicopters.
- Responsible for over $7 million in equipment and supplies.
- Performed troubleshooting and rewiring of complex avionics/electrical systems and subsystems.
- Repaired faulty components of armament targeting, IR, TV, communications, and flight control systems.
- Utilized wiring diagrams, schematics, maintenance manuals, service bulletins, Electronic Technical Manuals (ETM’s), engineering data, and other specifications to determine method of repairing or replacing malfunctioning or damaged components.
- Applied electrical principles and theories to maintenance and repair of armament, communication, targeting and flight control systems.
- Utilized diagnostic equipment to analyze wiring harnesses, alternators, solenoids, generators, relays, as well as AC/DC circuits.
- Coordinated and conducted safety education for all equipment and hazardous materials.
Production Worker
AIRGAS NOR-PAC
05.2004 - 06.2006
- Responsible for checking and filling all compressed gas and cryogenic cylinders in a safe and professional manner.
- Inspected and filled empty cylinders and medical vans with pure gases in compliance with Airgas, FDA, CGA and other written policies.
- Kept work area clean and free of unneeded cylinders and equipment. Maintained proper stock levels to ensure complete shipments.
- Promoted safety and all other company policies at all times.
- Assisted in loading and unloading trucks as needed.
Education
Bachelor of Science - Electrical Engineering
Oregon Institute of Technology (Oregon Tech)
Wilsonville, OR01.2016
Bachelor of Science - Electrical Engineering
Portland State University
Portland, OR01.2015
Skills
- Comprehensive circuit analysis skills
- Troubleshooting and repair
- Skilled in Microsoft Office applications
- Analyzing technical diagrams
- Cybersecurity and IP management
- Safety
- Service excellence
Timeline
Field Service Engineer (NPI)
Applied Materials
06.2023 - Current
Field Service Engineer
Applied Materials
06.2017 - Current
Contract Worker
Applied Materials
06.2016 - 06.2017
Helicopter Electrical, Avionics, Armament Repairer
U.S. ARMY
10.2006 - 10.2012
Production Worker
AIRGAS NOR-PAC
05.2004 - 06.2006
Bachelor of Science - Electrical Engineering
Portland State University
Bachelor of Science - Electrical Engineering
Oregon Institute of Technology (Oregon Tech)
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