Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Nicholas Ssenkuba

Nicholas Ssenkuba

Greenbelt,MD

Summary

Energetic and customer-focused Branch Ambassador with proven experience in retail customer service and cash handling. Skilled at delivering personalized banking experiences by building rapport, educating customers on digital banking solutions, and supporting financial needs. Adept at adhering to regulatory compliance while resolving inquiries efficiently and accurately. Strong communicator with a passion for empowering customers and driving operational excellence in fast-paced environments. Ready to contribute to Capital One’s reimagined banking experience with adaptability and a growth mindset.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Support Associate

Amazon Services LLC
11.2024 - 01.2025
  • Delivered exceptional customer service in a high-volume, fast-paced environment, ensuring accuracy and efficiency in order fulfillment.
  • Collaborated with team members to optimize workflow and support operational goals.
  • Handled digital tools and internal software platforms to track and manage inventory and customer inquiries.
  • Demonstrated adaptability in embracing new processes and technologies.

Business Owner & Manager

S N Enterprise
01.2022 - 12.2024
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

Sales & Client Service Manager

Self-Employed
01.2023 - 10.2024
  • Managed daily sales operations including cash handling, invoicing, and customer relationship management.
  • Provided personalized product recommendations and resolved customer concerns, increasing customer satisfaction and loyalty.
  • Trained and supervised junior staff on customer service protocols and transaction accuracy.
  • Leveraged technology tools to streamline sales reporting and inventory control.

Education

Master of Science - Business Analytics

Regent University
Virginia Beach, VA
06-2026

Skills

  • Customer Engagement & Relationship Building
  • Cash Handling & Transaction Processing
  • Financial Product Knowledge & Education
  • Fraud Prevention & Compliance Adherence
  • Digital Literacy & Tech-Savvy Banking Solutions
  • Conflict Resolution & Problem Solving
  • Team Collaboration & Multitasking
  • Attention to Detail & Accuracy

Certification

  • Cash Handling and Fraud Prevention Workshop (Internal, Amazon)
  • Customer Experience and Communication Fundamentals (Online Course)
  • Digital Banking Tools and Online Platforms Training (Self-Study)
  • Basic Compliance and Regulatory Standards in Financial Services

Additional Information

  • Flexible to travel between multiple branches in the Northern Virginia area
  • Proficient with digital devices including tablets, laptops, and banking software interfaces
  • Strong commitment to continuous learning and professional growth

Timeline

Customer Support Associate

Amazon Services LLC
11.2024 - 01.2025

Sales & Client Service Manager

Self-Employed
01.2023 - 10.2024

Business Owner & Manager

S N Enterprise
01.2022 - 12.2024

Master of Science - Business Analytics

Regent University

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