Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Nicholas Stanford

Nicholas Stanford

Pensacola,FL

Summary

Dynamic Operations Manager with a proven track record at Valet Living, excelling in operational efficiency and staff management. Expert in KPI tracking and process improvements, I enhanced customer satisfaction and empowered teams, leading to significant performance gains. Adept at problem-solving, I fostered strong client relationships while driving strategic initiatives for growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Manager

Valet Living
03.2022 - 03.2025
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Developed and maintained relationships with external vendors and suppliers.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Analyzed and reported on key performance metrics to senior management.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

District Manager

Buddy's Home Furnishings
01.2018 - 03.2021
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Developed and executed strategic plans for underperforming districts, turning around sales figures.
  • Analyzed sales data to identify growth opportunities and areas for improvement across district.

Manager

Buywise
02.2016 - 01.2018
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved marketing to attract new customers and promote business.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.

Education

No Degree -

Thompsons
Hollywood, FL

Skills

  • Problem-solving
  • MS office
  • Operations management
  • KPI tracking
  • Operations oversight
  • Production
  • Workflow optimization
  • Client relationships
  • Staff management
  • Operational efficiency
  • Performance evaluations
  • Process improvements
  • Planning and implementation

Certification

  • Inspiring Leader Council, Valet Living - 2024
  • Mentorship program delegate, Valet Living - 2024

Languages

English
Native or Bilingual

Timeline

Operations Manager

Valet Living
03.2022 - 03.2025

District Manager

Buddy's Home Furnishings
01.2018 - 03.2021

Manager

Buywise
02.2016 - 01.2018

No Degree -

Thompsons

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Nicholas Stanford