Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nicholas Starkweather

Beulah,ND

Summary

Dynamic leader with a proven track record at Tractor Supply Company, enhancing customer satisfaction through exceptional service and engagement. Skilled in inventory management and team building, I significantly improved service delivery by fostering strong relationships and implementing effective problem-solving strategies. Achieved notable success in staff mentorship and operational efficiency, demonstrating both hard and soft skills essential for advancement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Tractor Supply Company
03.2023 - Current
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Pest Control Technician

All Pest Control
03.2019 - 08.2023
  • Enhanced client trust, providing transparent and easy-to-understand explanations of pests and pesticide.
  • Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
  • Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Responded to customer inquiries and complaints regarding pest control services and solutions.

Parts Technician

Duane's Body and Paint
03.2017 - 02.2019
  • Developed effective communication strategies within the team that resulted in reduced miscommunications regarding part orders and inventory levels.
  • Streamlined order processing for faster customer service and improved satisfaction rates.
  • Implemented quality control procedures to reduce instances of incorrect or damaged parts being received from vendors.
  • Supported service technicians by accurately identifying required replacement components, reducing repair times significantly.
  • Established strong relationships with suppliers, fostering a reliable network for timely delivery of orders.

Education

High School Diploma -

John F Kennedy High School
Sacramento

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Team building and leadership
  • Stock management
  • Decision-making
  • Inventory management

Certification

  • Forklift Certified
  • OSHA 30 Training
  • Pesticide Certified for Home-Industrial, Right of way and Ground Core

Timeline

Assistant Store Manager

Tractor Supply Company
03.2023 - Current

Pest Control Technician

All Pest Control
03.2019 - 08.2023

Parts Technician

Duane's Body and Paint
03.2017 - 02.2019

High School Diploma -

John F Kennedy High School

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Nicholas Starkweather