Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Stasil

Chesterton,IN

Summary

Proven leader and effective problem-solver with extensive experience at Infiniti Of Merrillville. Excelled in customer service and team leadership, enhancing workflow and employee morale. Demonstrated ability to multitask and organize, leading to increased customer satisfaction and repeat business. Skilled in both employee supervision and upselling, driving company success without compromising service quality.

Overview

12
12
years of professional experience

Work History

Service Manager

Infiniti Of Merrillville
06.2022 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Monitored service staff performance and provided feedback for improvement.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Service Advisor

Infiniti Of Merrillville
06.2016 - 06.2022
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Developed process improvements to enhance overall delivery of service.

Bartender Shift Manager

Lucrezia
02.2016 - 06.2020
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
  • Reduced wait times for customers by optimizing bartender shifts during high-traffic periods.
  • Polished glassware, bussed tables, and removed debris to keep customer areas clean.

Server

Popolanos
06.2012 - 02.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

High School Diploma -

Chesterton High School
Chesterton, IN
06.2010

Skills

Positive Attitude

Team Leadership

Multitasking and Organization

Problem-Solving

Customer Service

Reliable and Responsible

Time Management

Workflow Management

Employee Relations

Crew Leadership

Employee Supervision

Upselling

Timeline

Service Manager

Infiniti Of Merrillville
06.2022 - Current

Service Advisor

Infiniti Of Merrillville
06.2016 - 06.2022

Bartender Shift Manager

Lucrezia
02.2016 - 06.2020

Server

Popolanos
06.2012 - 02.2016

High School Diploma -

Chesterton High School

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Nicholas Stasil