Nicholas Statz
Fitchburg
Summary
Adaptable professional focused on team building, problem solving, innovation, mentorship and development of staff. Fundamental knowledge of store operations and customer service.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Kwik Trip
05.2024 - Current
- Assisted in managing daily store operations, ensuring optimal customer service and satisfaction.
- Coordinated inventory management processes to maintain stock levels and reduce shrinkage.
- Trained and mentored new team members on store policies and procedures for effective performance.
- Resolved customer inquiries and complaints efficiently to foster a positive shopping environment.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Guest/Food Service Worker
Kwik Trip
12.2022 - 05.2024
- Prepared food items according to established recipes and quality standards.
- Operated cash register, processed transactions accurately and efficiently.
- Greeted customers at counter to fulfill requests and answer questions.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Cashier, Warehouse, Nursery
The Bruce Company
05.2019 - 06.2022
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Assisted customers with product inquiries, providing exceptional service and support.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
No Degree - Computer Science
University of Wisconsin, Whitewater
Whitewater, WISkills
- Problem-solving
- Customer service and engagement
- Time management
- Team building and leadership
- Attention to detail
- Employee scheduling
- Hiring and training
- Mentoring and coaching
- Sales growth
- Decision-making
Timeline
Assistant Store Manager
Kwik Trip
05.2024 - Current
Guest/Food Service Worker
Kwik Trip
12.2022 - 05.2024
Cashier, Warehouse, Nursery
The Bruce Company
05.2019 - 06.2022
No Degree - Computer Science
University of Wisconsin, Whitewater