Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Stephens

Modesto,California

Overview

5
5
years of professional experience

Work History

Barista

Starbucks
10.2021 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Hospitality Worker

Great Wolf Lodge
01.2023 - Current
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Reduced risks by maintaining clean and organised work environment.
  • Trained new staff members on proper customer service and hospitality policies.


Production Laborer

Amazon
09.2022 - 01.2023
  • Maintained organized work area by cleaning and removing hazards.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Inspected products and machines to maintain quality and efficiency.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.

Guest Service Representative/Supervisor Trainee

Cedar Fair
05.2018 - 08.2021
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted in leading each shift by delegating duties and assigning specific tasks to employees.

Education

Psychology

Evergreen Valley College
San Jose, CA

High School Diploma -

East Union High School
Manteca, CA
05.2017

Skills

  • Equipment Inspection
  • Tour Arrangements
  • Managing Multiple Tasks
  • Coordinate Housekeeping
  • Customer Service
  • Lead Generation
  • Recordkeeping Strengths

Timeline

Hospitality Worker

Great Wolf Lodge
01.2023 - Current

Production Laborer

Amazon
09.2022 - 01.2023

Barista

Starbucks
10.2021 - Current

Guest Service Representative/Supervisor Trainee

Cedar Fair
05.2018 - 08.2021

Psychology

Evergreen Valley College

High School Diploma -

East Union High School

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