Nicholas Stephens
Modesto,California
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
10.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Hospitality Worker
Great Wolf Lodge
01.2023 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Trained new staff members on proper customer service and hospitality policies.
Production Laborer
Amazon
09.2022 - 01.2023
- Maintained organized work area by cleaning and removing hazards.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Inspected products and machines to maintain quality and efficiency.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
Guest Service Representative/Supervisor Trainee
Cedar Fair
05.2018 - 08.2021
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted in leading each shift by delegating duties and assigning specific tasks to employees.
Education
Psychology
Evergreen Valley College
San Jose, CAHigh School Diploma -
East Union High School
Manteca, CA05.2017
Skills
- Equipment Inspection
- Tour Arrangements
- Managing Multiple Tasks
- Coordinate Housekeeping
- Customer Service
- Lead Generation
- Recordkeeping Strengths
Timeline
Hospitality Worker
Great Wolf Lodge
01.2023 - Current
Production Laborer
Amazon
09.2022 - 01.2023
Barista
Starbucks
10.2021 - Current
Guest Service Representative/Supervisor Trainee
Cedar Fair
05.2018 - 08.2021
Psychology
Evergreen Valley College
High School Diploma -
East Union High School