Nicholas Stevens
Zanesville,OH
Summary
Dynamic professional with a proven track record in shipping efficiency at Dollar General Distribution Center, enhancing order accuracy and reducing fulfillment errors. Exceptional customer service skills fostered repeat business at Panera Bread and Fazoli's. Proficient in packaging and shipping, coupled with strong leadership in customer service. Trained for 6 months at technical school for electrical work.
Overview
1
1
year of professional experience
Work History
Shipping
Dollar General Distribution Center
05.2025 - 08.2025
- Enhanced shipping efficiency by accurately preparing and loading orders for shipment.
- Reduced fulfillment errors with thorough quality checks before packaging and shipping products.
- Reduced delivery errors by meticulously verifying shipping labels and ensuring accurate destinations.
- Ensured timely order fulfillment with efficient shipping and receiving processes.
- Coordinated shipping and receiving operations while maintaining meticulous documentation for accountability purposes.
- Loaded and unloaded goods from warehouse to trucks for shipping or storage.
Customer Service
Panera Bread
01.2025 - 07.2025
- Provided excellent customer service while meeting challenging time goals.
- Provided sales and customer service assistance to walk-in traffic
- Alleviated customer service needs with policy-appropriate solutions.
- Provided outstanding customer service, addressing guest concerns promptly and professionally.
- Generated repeat business through exceptional customer service.
- Collaborated with team members to ensure seamless customer service experiences.
Customer Service
Fazolis
03.2024 - 12.2024
- Provided exceptional customer service while managing escalated complaints or concerns.
- Provided exceptional customer service, ensuring positive experiences for all members.
- Developed knowledge base for customer service reps, reducing resolution time.
- Increased repeat business through exceptional customer service and communication skills.
Education
Zanesville Highschool
Zanesville OH05.2025
Skills
- Packaging and shipping cartons
- Superior customer service
- Excellent customer service skills
- Delivers exceptional customer service
- Customer service leadership
- Electrical Systems Handling
- Electrical equipment maintenance
- Electrical test equipment
- Electrical safety protocols
- Electrical wiring repair
- Electrical Theory Knowledge
- Test electrical wiring
Timeline
Shipping
Dollar General Distribution Center
05.2025 - 08.2025
Customer Service
Panera Bread
01.2025 - 07.2025
Customer Service
Fazolis
03.2024 - 12.2024
Zanesville Highschool
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