Summary
Overview
Work History
Education
Timeline
Generic

Nicholas Stone

Acworth,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, providing customized solutions to build loyalty.


Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.



Overview

14
14
years of professional experience

Work History

Remote Deposit Service Specialist

Fiserv
12.2017 - Current
  • Providing top tier Customer care as well as Technical support through Bank of America's remote deposit service.
  • Having thorough knowledge of Windows Operating systems 8-11 in addition to Apple's Operating systems Sierra - Ventura.
  • Assisting Bank of America Business clients account maintenance that could consist of the addition and removal of business banking accounts, changing users within the service, as well as terminating services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Troubleshooting equipment to diagnose operational issues.
  • Completing routine tasks such as Authenticating Clients to banking security procedures. Recording detailed notes regarding clients issue at hand, submitting client complaints to update banking profile.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisting management with implementation and development of new phone agents.

Quality Control Machine Specialist

Packaging Corporation Of America
10.2013 - 10.2015
  • Inspected finished goods to verify conformance with customer specifications and company quality standards.
  • Quality checks included, but were not limited to inspections for gaps, misprints, incorrect gluing, too much pressure on product causing a structurally unusable box.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies. Returning product to machines for sorting if necessary.
  • Created and maintained excel databases to track statistical data regarding the truck quantity of product and Arrivals/ departures.
  • Updated Machine specifications to ensure finished product was strapped with the correct pressure added with protective dunnage securing the quality of the product.
  • On off time aided neighboring printing machines with hanging prints, loading various colors of ink depending on order and customer.
  • Fixed identified issues to increase productivity and boost workflows within warehouse conveyer belts.
  • Educated new employees on Feeding and receiving material into printing machines, instructing on how to utilize strapping and gluing machines.

Warehouse Technician

TC Millwork Inc.
04.2009 - 07.2012
  • Recorded and discarded damages. Identify and inspected various types of lumber for the processing of restoration projects.
  • Skilled laborer in the handling and operation of heavy machinery , such as chainsaws, circular saws, table saws, forklifts etc.
  • Organized warehouse storage areas to facilitate efficient receiving and shipping of products
  • Collaborated with the warehouse team to process and finish customers orders to exact specifications.
  • Pulled and packed shipments to prepare Semi shipments to travel worldwide.


Education

No Degree - Physical Therapy

Chattahoochee Technical College

High School Diploma -

Hiram High School
05.2008

Timeline

Remote Deposit Service Specialist

Fiserv
12.2017 - Current

Quality Control Machine Specialist

Packaging Corporation Of America
10.2013 - 10.2015

Warehouse Technician

TC Millwork Inc.
04.2009 - 07.2012

No Degree - Physical Therapy

Chattahoochee Technical College

High School Diploma -

Hiram High School

Similar Profiles

CREATE PROFILE
Nicholas Stone