Nicholas Sturgis
Lansing,MI
Summary
Knowledgeable Network Engineer with background in managing and monitoring complex network systems. Skilled in troubleshooting and resolving network issues, with history of successfully maintaining system uptime and reliability. Demonstrated expertise in network monitoring tools and incident response, ensuring seamless operations and efficient problem resolution.
Overview
11
11
years of professional experience
Work History
NOC Engineer 2
Everstream Solutions
01.2021 - Current
- Analyze, troubleshoot and enhance network performance to drive efficiency.
- Identify and categorize equipment issues, responding to calls-for-service to maintain NOC effectiveness.
- Orchestrated and led shared projects, collaborating with major vendors such as T-Mobile, Meijer, and Verizon to handle necessary circuit upgrades, and large scale maintenances overnight.
- Coordinate installation, testing and implementation of network operation equipment, physical facilities and infrastructure.
- Developed network resources and trained support personnel to provide Tier I support and below to end users.
- Analyzed and produced recommendations on continuous network improvements.
- Introduced automation of monitoring system for 24/7 network systems, bolstering continuity of operations.
- Configured, managed and evaluated multi-protocol network elements for effective end-to-end communications.
- Proficient in utilizing tools and programs such as Salesforce, Solarwinds, Planet Operate, and MetaSwitch.
Network Support Specialist
Advance Communications and Data
11.2019 - 01.2021
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Oversaw junior-level iPBX, directing work orders while monitoring performance metrics and consumer feedback.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Answered high-volume, multi-line telephone, while troubleshooting and documenting accurately. 100+ Calls per day.
Life and Health Insurance Agent
Aflac
01.2019 - 01.2020
- Exceeded corporate quotas for monthly policy sales. Increased revenue by 5% first quarter.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Promoted Aflac products and services using upselling and other sales strategies.
- Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
- Provided coverage option information to assist clients in protecting assets.
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts. And in-person meetings.
- Established fact-finding appointments and consultations to determine client needs and overall financial situations.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Youth Care Worker
Sunny Crest Youth Ranch
07.2019 - 11.2019
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Evaluated needs of youth and outlined measures to address.
- Completed clear and concise documentation of youth behavior and actions.
- Assisted youth with obtaining resources such as food, clothing and shelter, and medicine.
- Liaised with parents of youth and community leaders to organize youth empowerment programs and activities.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Documented data and completed accurate updates to case records.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Developed rapport to create safe and trusting environment for care.
Manager
Dunham's Sports
04.2018 - 09.2018
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Conducted monthly inventories of raw materials and components on work floor.
Floor Technician
Sodexo
01.2017 - 11.2017
- Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Used time management and efficient cleaning methods to meet deadlines.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Operated and maintained large cleaning equipment including carpet shampoo machines, industrial washing machines and dishwashers.
Mover/Packer
TWO MEN AND A TRUCK
01.2016 - 01.2016
- Kept storage areas organized, clean and secure to fully protect company assets.
- Arranged items at destination according to customer requests and instructions.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Surrounded items in cling film, padded blankets and tape to protect from damage.
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 1200 lbs.
- Completed over 250 jobs from start to finish, including loading boxes and large items, unloading trucks and cleaning job sites.
Warehouse Picker
Martin Brower
03.2015 - 08.2015
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Moved and lifted heavy loads of merchandise using Pallet Jack equipment.
- Wrapped pallets in shrink wrap prior to loading.
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Customer Service Representative
Journeys
03.2014 - 08.2014
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Maintained records related to sales, returns and inventory availability.
Education
BBA - Business Administration | Not Completed
Olivet College
Olivet, MIHigh School Diploma -
Saint Johns High School
Lansing, MI06.2023
High School Diploma -
Saint Johns High School
Saint Johns, MI06.2015
Skills
- Project Management
- Customer Service
- Problem-Solving
- Routing protocol expertise
- Cisco equipment familiarity
- Juniper equipment familiarity
- LAN and WAN management
- Problem resolution
- Network configuration
- VoIP systems
- Performance analysis
- Network and System monitoring
- Network documentation
- Network testing
- Network troubleshooting
Affiliations
- Phi Alpha Pi Literary Society - President 2016 - 2018
Timeline
NOC Engineer 2
Everstream Solutions
01.2021 - Current
Network Support Specialist
Advance Communications and Data
11.2019 - 01.2021
Youth Care Worker
Sunny Crest Youth Ranch
07.2019 - 11.2019
Life and Health Insurance Agent
Aflac
01.2019 - 01.2020
Manager
Dunham's Sports
04.2018 - 09.2018
Floor Technician
Sodexo
01.2017 - 11.2017
Mover/Packer
TWO MEN AND A TRUCK
01.2016 - 01.2016
Warehouse Picker
Martin Brower
03.2015 - 08.2015
Customer Service Representative
Journeys
03.2014 - 08.2014
BBA - Business Administration | Not Completed
Olivet College
High School Diploma -
Saint Johns High School
High School Diploma -
Saint Johns High School
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