Premises Technician
AT&T
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Built strong relationships with clients through excellent communication skills and an unwavering commitment to delivering high-quality service results.
- Supported new hires by sharing expertise on best practices for efficient installations or repairs, contributing to overall team success.
- Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
- Streamlined operations by maintaining accurate records of completed tasks, equipment inventory, and customer interactions.
- Achieved timely completion of installation projects by effectively managing work schedules and prioritizing tasks.
- Increased customer retention through professional communication, addressing concerns, and providing prompt solutions to problems.
- Maintained company vehicle and company equipment.
- Enhanced system performance for clients through regular maintenance of network infrastructure and equipment.
- Exceeded client expectations for promptness in completing assignments while maintaining the highest level of workmanship standards.
- Performed preventive maintenance of telecommunications equipment.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed wiring, cabling and networking hardware on customer premises.
