Nicholas Phenis
Customer Service Specialist
RICHMOND,IN
Summary
Innovative and experienced individual with expertise in project management and creative problem-solving. Skilled in project coordination. Committed to creating engaging and meaningful expectations for customer; expertise in customer service.
Overview
57
57
years of professional experience
Work History
Art Studio Coordinator
Terri Logan Studios
01.1998 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs via phone and emails. Liaison between our studio and all art galleries and stores that represented our work.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Organized and maintained client databases for accurate communication information.
- Maintained studio resources by weekly inventory and orders.
- Implemented marketing strategies to promote studio to potential clients.
- Kept accurate budgets with all expenses tracked and accounted for.
- Responsible for quoting, invoicing, return credits on all merchandise.
- Keeping daily bookkeeping and reconciling monthly bank statements up to date.
- Responsible for photographing, packaging, shipping all orders.
- Assisting with setting wholesale and retail shows displays, sales and striking same.
Manager
The Secret Ingredient
09.1987 - 12.1997
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Customer service training and implementation.
- Sales...sales...sales!
Sales Representative
The Palladium-Item Newspaper
09.1990 - 09.1992
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Designed and produced print advertisements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Engaged in friendly conversation with customer to better uncover individual needs.
Manager
The Secret Ingredient
09.1984 - 09.1987
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Keeping all employees trained in customer service techniques.
- Sale....Sales....Sales
Continuity and Traffic Director
WKBV-AM And FM RADIO
03.1966 - 11.1971
- Worked with clients to write and record radio advertisements.
- Communicated to clients the benefit of radio advertising.
- Recorded radio ads.
- Had two 10 minute shows daily, Monday thru Friday, Community Bulletin Board.
- Created daily logs; scheduling all advertisements and show times; logging on and off times.
Education
Associate of Arts - English Composition, Interior Design
Indiana University East
Richmond, INAssociate of Arts - General Studies
Ball State University
Muncie, INHigh School Diploma -
Richmond High School
Richmond, INSkills
- Expert in Customer Service
- Employee Performance Reviews
- Customer Inquiries
- Administration and Reporting
- Research Information Sourcing
Interior Design; Garden Design; Gourmet Preparation
Interior and Floral Design Consultations and Creations.
Garden Design as a hobby and consultation.
Creative writing.
Gourmet Preparation of all types of Cuisines; concentrating on Italian and Asian.
Additional Information
I am honest. I speak my thoughts. I enjoy people and love people pleasing. I am a positive person who enjoys working.
Timeline
Art Studio Coordinator
Terri Logan Studios
01.1998 - Current
Sales Representative
The Palladium-Item Newspaper
09.1990 - 09.1992
Manager
The Secret Ingredient
09.1987 - 12.1997
Manager
The Secret Ingredient
09.1984 - 09.1987
Associate of Arts - English Composition, Interior Design
Indiana University East
Associate of Arts - General Studies
Ball State University
High School Diploma -
Richmond High School
Continuity and Traffic Director
WKBV-AM And FM RADIO
03.1966 - 11.1971
Similar Profiles
Elnur MammadliElnur Mammadli
Creative Director at Logan StudiosCreative Director at Logan Studios
Brooklyn WilliamsBrooklyn Williams
Babysitter at Nadya Mckim, Terri- Lynn RodgersBabysitter at Nadya Mckim, Terri- Lynn Rodgers
Paul CooperPaul Cooper
Yard Maintenance Worker at Terri FletcherYard Maintenance Worker at Terri Fletcher