Nicholas Taylor
Lexington,KY
Summary
Reliable, personable, and highly motivated customer service professional with an extensive amount of experience in interacting with a wide variety of customers and colleagues in a professional manner. Strengths lie in problem solving, calmness under pressure, adapting to client and management needs, and the ability to work with and interact positively with everyone.
Overview
12
12
years of professional experience
Work History
General Manager
Jimmy John's Gourmet Sandwiches
Lexington, Kentucky
07.2023 - Current
- Managed all aspects of daily and weekly business operations including scheduling, hiring, training, budgeting, inventory, payroll, customer service and sales projections
- Handled and resolved customer complaints while maintaining a positive attitude and reflecting company standards.
- Created employee schedules and monitored weekly payroll to fall within ownership demands for labor and store profit goals.
- Tracked monthly sales and generated reports for use in future planning.
- Managed store inventory levels each week, ensuring that all product was accounted for and factored in for future ordering to minimize costs.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Delivery Driver/Shift Manager
Jimmy John's Gourmet Sandwiches
07.2012 - 07.2023
- Provided accurate and efficient customer service in a fast paced work environment; meeting or exceeding expectations of management and customers.
- Managed all types of customer service issues and inquiries with professionalism, satisfying complaints while simultaneously promoting brand loyalty.
- Worked with and trained a wide demographic of people at both in store tasks(fast and accurate order completion, cleaning tasks, preparation for the business week ahead) and deliveries(routes, order accuracy, customer relations). Reviewed work for accuracy and provided clear feedback when necessary.
- Managed shifts, with responsibilities such as preparing supplies, products, and facilities for daily operations based on customer projections, delegating tasks to employees to ensure a swift and efficient store closure, and verifying the accuracy of the financial status of the store at the end of the work day.
- Collaborated with team members on high dollar orders; verified accuracy of customer orders, and ensured products were delivered timely and error free.
Education
Bachelor of Arts - English
University of Kentucky
Lexington, KY05.2023
Skills
- Customer service
- Time management
- Written and verbal communication
- Teamwork and collaboration
- Proficient in Microsoft Office Suite(Excel, Word, PowerPoint)
- Customer Retention
- Customer Relationship Management
- Analytical Skills
Timeline
General Manager
Jimmy John's Gourmet Sandwiches
07.2023 - Current
Delivery Driver/Shift Manager
Jimmy John's Gourmet Sandwiches
07.2012 - 07.2023
Bachelor of Arts - English
University of Kentucky