Summary
Overview
Work History
Education
Skills
References
Training
Timeline
Generic

Nicholas Taylor

Riverside,CA

Summary

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

6
6
years of professional experience

Work History

Social Services Assistant-TAP

County of Riverside
08.2023 - Current
  • Supervise children awaiting placement; transport to medical appointments, school and outside activities, ensure their safety, supervise while on outings, prepare meals and assist in cleaning of children's rooms and common areas, supervise minors' behavior and conduct, manage minor and asses situations and behavior for potential risk to the safety of minors and those around and update supervisor, log appropriate information after each shift and provide a detailed report, identify and report problem situations to supervisor and/or Social Services Practitioner, provide law enforcement detailed information when needed
  • Developed educational materials on various social issues to inform both clients and the broader community about available resources.
  • Developed and delivered training sessions for volunteers, increasing their understanding of the social services sector and equipping them to better support clients.
  • Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
  • Enhanced client satisfaction by providing timely and accurate information on available social services programs.
  • Contributed to program evaluations by tracking client outcomes and providing feedback on areas for improvement.
  • Participated in ongoing training opportunities, staying current on best practices within the field of social services.
  • Supported the professional development of team members by sharing knowledge, experience, and insights into effective practice within the field of social services assistance.
  • Collaborated with community organizations to expand access to essential services for vulnerable populations.
  • Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication.
  • Provided empathetic support to clients during crisis situations, facilitating timely interventions by relevant professionals.
  • Built strong relationships with local stakeholders – including schools, healthcare providers, law enforcement – to strengthen collaborative efforts in service delivery.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated communication between clients and other service providers.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.

Expeditor

Heroes restaurant & Brewery
05.2023 - Current
  • Customer service, prepare, plate and serve food to customers, prepare detailed tickets, utilize computer system to organize customer orders, provide information to customers, seat customers, input inventory, assess customers behaviors, give direction, coordinate necessary transportation for customers, liaison between customers and management.
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
  • Enhanced communication between departments to ensure seamless order management and fulfillment.
  • Addressed supply problems and developed creative solutions to prevent delays.
  • Reduced inventory discrepancies by maintaining accurate records of materials and supplies.
  • Collaborated with suppliers for timely delivery, minimizing production delays.
  • Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.

Warehouse/FORKLIFT

CAPSTONE LOGISTICS
11.2022 - 05.2023
  • Manages pick ticket orders from warehouse staff, management and physically pull inventory from the shelves to ensure accurate delivery of warehouse products, pull warehouse items from the shelves based on number, size, color, quantity, and quality requirements, stages items correctly for delivery, operates handling equipment and ensures safety regulations are followed, ensures warehouse goals are met, maintains a high level of health and safety standards, shrink wraps products to pallets, packs warehouse orders as necessary, operates scanners so that the proper order is picked and inventory is managed accurately, identify and report problem situations to professional staff, performs other general warehouse duties as needed.
  • Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
  • Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.

SHIFT LEAD/COOK

PIER 76 FISH GRILL
04.2022 - 05.2023
  • Customer contact, run front of restaurant, schedule catering appointments; perform computer inquiries on products; customer service, cashier, cook, prep and plate food, inventory, accounts receivable and payable, prepared a variety of reports.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.

MARTIN LUTHER KING SPECIAL EDUCATION BASEBALL GAME

Martin Luther King High School
08.2018 - 06.2022
  • Assisted, organized, and coached yearly special education baseball game
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Warehouse/Forklift driver

Walmart distribution center
11.2021 - 02.2022
  • Maintain freight flow, monitor freight to ensure cold chain compliance, and keep shipping area organized
  • Maintain attention to details, reliability, and teamwork, customer service, track and log resources and customers contacted.
  • Increased warehouse efficiency by operating forklifts and pallet jacks safely and accurately.
  • Maintained a well-organized warehouse by systematically stacking products and rotating inventory.
  • Reduced product damage with careful handling during loading and unloading processes.
  • Assisted in maintaining accurate inventory counts through regular cycle counts and documentation.
  • Contributed to team efforts for meeting shipping deadlines, ensuring timely deliveries to customers.

Courtesy Clerk

Stater Brothers Markets
07.2019 - 11.2021
  • Customer service, bagging groceries, assisting shoppers with heavy items, helps patrons to their vehicles, gathers shopping carts from the parking lot, clean checkout aisles, look up prices when necessary, and restock unpurchased merchandise, observe customers, and provide basic assessment on loss prevention.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected more than 80 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
  • Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
  • Collaborated with team members to maintain a well-organized and efficient work area.
  • Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
  • Maintained clean and tidy checkout area to optimize service delivery.
  • Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
  • Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
  • Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
  • Handled shelf restocks and merchandised front lane areas to drive sales.
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
  • Acted as an ambassador for the store''s brand by consistently providing friendly, knowledgeable, and efficient service to all customers.
  • Supported store operations by lending a hand in other departments as needed, demonstrating adaptability and teamwork.
  • Responded to customer calls and emails to answer questions about products and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Martin Luther King Baseball Camp

Martin Luther King High School
08.2018 - 09.2019
  • Coached, trained and provided guidance to youth entering high school baseball
  • Communicated rules and regulations, customer contact, working with vendors and umpires.
  • Enhanced player performance by developing and implementing comprehensive training programs tailored to individual needs.
  • Cultivated positive relationships with parents, addressing concerns and providing regular updates on player progress.
  • Contributed to overall camp success by collaborating with fellow instructors to establish clear objectives and maintain consistent coaching methods.
  • Evaluated player skills, providing constructive feedback and personalized guidance to promote improvement.
  • Organized team-building activities to foster camaraderie among players and enhance overall camp experience.
  • Increased player confidence by offering continuous encouragement and praise during practice sessions and games.
  • Modeled appropriate behavior on and off field.
  • Coached players on specific position requirements such as pitching and catching.
  • Planned exercise regimens targeting individual needs and enhancing personal results.
  • Supervised activities and reacted accordingly to injuries and emergencies, communicating with proper medical staff in critical situations.
  • Developed profound sense of team belonging throughout season.
  • Reacted to unwarranted changes in player status, team success and personal performance with adaptability.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Offered constructive feedback to clients to help reach goals.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Utilized various coaching models and techniques to maximize client success.

Education

Psychology, Criminology -

Riverside Community College
Riverside
06.2024

Diploma -

Martin Luther King High School
Riverside, CA
06.2021

Skills

  • Excellent attitude and ambition to learn
  • Excellent organizational skills
  • Excellent communication and interpersonal skills
  • Writes Clear and Concise Reports
  • Basic skills in Microsoft Office
  • Detail oriented
  • Maintains effective communication
  • Maintain regular attendance and punctuality relative to daily work schedule
  • Understand and follow work rules and procedures
  • Strong work ethic
  • Accept constructive feedback
  • Team player
  • Customer Service
  • Forklift Certified
  • Empathy Display
  • Caseload Management
  • Client Advocacy
  • Motivational Interviewing
  • Behavioral assessment
  • Progress Documentation
  • Problem-Solving
  • Attention to Detail
  • Collaboration and Teamwork
  • Active Listening
  • Certified in CPR/AED
  • Relationship Building
  • Microsoft Office
  • Maintaining Client Records
  • Employee Training
  • Crisis Intervention
  • Youth Advocacy
  • Life Skills Development
  • Case File Management
  • Data Confidentiality
  • Cultural Sensitivity
  • Data Entry Software
  • Case Management
  • Coping Techniques
  • Client Intakes
  • Youth Programming
  • De Escalation Tactics
  • Microsoft Access
  • Program coordination
  • Heartsaver First Aid CPR AED (First Aid CPR AED)
  • Behavioral Disorders
  • Client Screening

References

Available upon request

Training

  • Welcome Center Crisis Development and Intervention Training
  • Welcome Center Orientation
  • Riverside County Sheriff Active Shooter Training
  • Riverside County Deescalation Training


Timeline

Social Services Assistant-TAP

County of Riverside
08.2023 - Current

Expeditor

Heroes restaurant & Brewery
05.2023 - Current

Warehouse/FORKLIFT

CAPSTONE LOGISTICS
11.2022 - 05.2023

SHIFT LEAD/COOK

PIER 76 FISH GRILL
04.2022 - 05.2023

Warehouse/Forklift driver

Walmart distribution center
11.2021 - 02.2022

Courtesy Clerk

Stater Brothers Markets
07.2019 - 11.2021

MARTIN LUTHER KING SPECIAL EDUCATION BASEBALL GAME

Martin Luther King High School
08.2018 - 06.2022

Martin Luther King Baseball Camp

Martin Luther King High School
08.2018 - 09.2019

Psychology, Criminology -

Riverside Community College

Diploma -

Martin Luther King High School

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Nicholas Taylor