Nicholas Taylor
Nine Mile Falls,WA
Summary
Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
6
6
years of professional experience
Work History
Manager of Facilities Management
Pitney Bowes
04.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established relationships with key clients, while maintaining existing customer base.
Solutions Specialist
Pitney Bowes
07.2021 - 04.2023
- Demonstrated SaaS product features and benefits to potential customers.
- Assisted customers in selecting appropriate products or services for their needs.
Inbound Agent
Pitney Bowes
07.2020 - 07.2021
- Provided customer service through phone, email, and live chat support.
- Investigated customer complaints and provided solutions.
Outbound Solutions Specialist
Pitney Bowes
01.2020 - 07.2020
- Identified customer needs and provided tailored solutions to meet them.
- Made targeted product and service recommendations based on customer needs.
Client Success Associate
Pitney Bowes
Spokane, WA
08.2018 - 01.2020
- Developed and maintained relationships with key client stakeholders to ensure successful onboarding, implementation, and adoption of services.
- Assessed customer requirements and provided custom recommendations based on their individual needs.
Education
Associate of Applied Science - Communications
Eastern Washington University
Cheney, WA06-2013
Skills
- Staff Development
- Strategic Planning
- Contract Management
- Product Management
- Sales Techniques
- Cross-Functional Teamwork
- Verbal and written communication
- Negotiation
- Project Management
- Customer Relationship Management (CRM)
References
Available Upon Request
Timeline
Manager of Facilities Management
Pitney Bowes
04.2023 - Current
Solutions Specialist
Pitney Bowes
07.2021 - 04.2023
Inbound Agent
Pitney Bowes
07.2020 - 07.2021
Outbound Solutions Specialist
Pitney Bowes
01.2020 - 07.2020
Client Success Associate
Pitney Bowes
08.2018 - 01.2020
Associate of Applied Science - Communications
Eastern Washington University
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