Nicholas Tedesco
Cazenovia,NY
Summary
With over 12 years of experience in technical support roles across various technology systems. Proven ability to troubleshoot complex systems and adapt quickly to new technologies. Strong problem-solving skills demonstrated through effective resolution of technical issues under tight deadlines. Currently employed as a Technical Support Engineer, delivering high-quality support and solutions.
Overview
12
12
years of professional experience
Work History
Feild Service Engineer
SAAB INC.
Syracuse, New York
05.2021 - Current
- Supported SGAMB radar system across multiple platforms including LCS, SNP-50, and MMR in field operations.
- While supporting the SGAMB radar systems was my main focus, I was also responsible for supporting field operations on G-HADR, GATOR, TAR, and the laser warning systems.
- Supported over 50 work events for various Saab systems, ensuring operational effectiveness. Traveled extensively for events, spending from one month to several days in the field.
- Installed new components or replaced defective parts to restore functionality.
- Ran tests on newly repaired systems and equipment to confirm proper functionality.
- Established positive relationships with customers through friendly interactions.
- Provided technical support to customers via telephone, email and on-site visits.
- Installed upgrades on existing systems according to manufacturer specifications.
- Analyzed problems using advanced diagnostic tools such as logic analyzers, oscilloscopes.
- Performed troubleshooting, repair, and maintenance of the radar systems and equipment at customer locations.
- Provided onsite installation and configuration of hardware, software and related peripherals for customers.
- Provided on-site services, installed new systems and escalated customer complaints.
- Oversaw repair and maintenance of the radar and equipment to maintain fleet operations.
- Repaired defectives units using manuals and tools.
- Traveled to designated area on short notice to support contractors by working weekends and overtime.
- Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration and troubleshooting.
- Repaired and calibrated systems and equipment post-installation.
- Coordinated work between team, other departments, subcontractors and customers.
- Troubleshot and repaired hydraulic, mechanical and electrical systems.
Cable Technician
Spectrum
Syracuse, NY
01.2018 - 10.2019
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Installed, set up and repaired devices and system components.
- Used all tools, equipment and vehicles in safe and efficient manner to avoid injuries and mishaps.
- Trained customers on equipment use, setup procedures and troubleshooting strategies.
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
United States Navy
Interior Communication Tech
Norfolk, VA
10.2013 - 09.2017
- Installed and repaired equipment based on mechanical drawings and electrical prints.
- Maintained and repaired a Phone Network that consisted of over 2,000 telephone numbers which provided communication through over 1,000 work spaces on board the ship.
- Maintained two satellite TV cable antennas which provided signal to 35 cable boxes that distributed it throughout the ship to over 500 different department spaces.
- Maintained and repaired Alarm & warning systems that provided indicators that ranged from flooding indicators to airflow and hydrocarbon indicators were critical to the crewman survival in some spaces.
- Maintained and repaired a speaker system that was positioned throughout the ship.
- I was honorably discharged from the Navy after completing my term of service my rank was E-3(seaman).
Education
TV Cable Systems, Phone line Systems, and Alarm systems
Interior Communications Technician
2015
High School Diploma -
Cazenovia High School
2013
Skills
- Troubleshooting expert
- Superb communicator
- Safety training
- Maintained multiple satellite TV cable, phone, alarm, and speaker systems
- Leadership experience
- Training skills
- Cable arrangements
- Customer service skills
- System repairs
- Adaptive team player
- Superb customer support
- High-energy attitude
- Technologically savvy
- Problem-solving abilities
- Training and mentoring
- Critical thinking
- Product recommendations
- Hardware troubleshooting
- Technical troubleshooting and diagnosis
- Operating systems expertise
- Software installation
- Software updates
- Process improvement
- Teamwork and collaboration
- Product knowledge
- JIRA systems
- Hardware integration
Accomplishments
- Responded to and resolved upward of 25 Phone, TV cable, Alarms, and Speaker service request weekly.
- Created a training processes which successfully saw to improving skills and knowledge of co-workers which helped boost productivity and customer service.
Timeline
Feild Service Engineer
SAAB INC.
05.2021 - Current
Cable Technician
Spectrum
01.2018 - 10.2019
United States Navy
Interior Communication Tech
10.2013 - 09.2017
TV Cable Systems, Phone line Systems, and Alarm systems
Interior Communications Technician
High School Diploma -
Cazenovia High School
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