Nicholas Testa
Brooksville,FL
Summary
Proven to enhance operational efficiency and customer satisfaction, my tenure at Lowe's showcased my ability to lead in fast-paced environments. Skilled in fulfillment processing and teamwork, I significantly contributed to streamlining workflows and improving safety protocols, demonstrating a keen ability to learn and adapt. My friendly demeanor and prioritization skills have consistently elevated the customer experience. Resourceful [Job Title] able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
2025
2025
years of professional experience
Work History
Fulfillment Associate
Lowe's
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Safely and securely loaded items to prevent damage during transport.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Kept work areas neat, clean and free from debris.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Greeted customers and directed to requested products.
- Interacted with guests in friendly and knowledgeable way.
Electronics Sales Associate
Target
06.2024 - Current
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Applied knowledge of electronics products to educate prospects and customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
- Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
- Effectively managed time across multiple responsibilities including assisting clients on the sales floor, processing transactions at the register, organizing merchandise displays, or maintaining product inventory records as needed throughout each shift.
- Developed rapport with repeat clients by remembering personal preferences and delivering consistently exceptional service experiences.
- Established trust with customers by offering unbiased advice, transparent pricing information, and clear explanations of product warranties or return policies as applicable.
- Collaborated with team members to achieve sales goals and provide exceptional customer service.
Security
Paradise Lakes Resort
04.2023 - 07.2024
- Directed security activities at investigation sites.
- Streamlined access control procedures for improved efficiency and heightened security.
- Ensured safety and security of premises by conducting regular patrols, leading to significant reduction in security incidents.
- Investigated security related accidents.
- Protected people and property with high-quality security services.
- Trained personnel on security best practices, protocols and procedures.
- Oversaw security operations during high-profile events, ensuring no security breaches occurred.
- Enhanced security measures, significantly mitigating risks during sensitive operations.
- Collaborated with security personnel to ensure a safe and secure environment for all airport users, reducing security incidents significantly.
Activities Associate
Brooksville Healthcare Center
02.2020 - 03.2021
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Provided respectful mobility assistance to individuals needing extra support.
- Collaborated with team members to develop innovative programs for a diverse range of age groups and interests.
- Organized facility bookings and equipment rentals allowing for a smooth delivery of planned activities.
- Enhanced participant engagement by incorporating interactive games and group activities into daily programming.
- Ensured compliance with industry regulations regarding health and safety practices surrounding recreational programming.
- Maintained detailed records of attendance, incidents, and program outcomes for accurate reporting purposes.
- Monitored activity areas for safety and cleanliness, ensuring a welcoming environment for all participants.
- Assisted in the planning and execution of special events, contributing to increased community involvement and satisfaction.
- Provided emotional support and companionship to improve quality of life for residents.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
Sales Associate
CVS Pharmacy
08.2019 - 11.2019
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Omni Associate
Kohl's
09.2017 - 01.2018
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
Education
GED -
Hernando Adult Education
801 N Broad ST, Brooksville, FL 3460105.2018
Skills
Teamwork and Collaboration
Willing to Learn
Customer Service
Flexible Schedule
Friendly and Courteous
Work Prioritization
Punctual and Reliable
Pulling and Preparing Orders
Fulfillment Processing
Timeline
Electronics Sales Associate
Target
06.2024 - Current
Security
Paradise Lakes Resort
04.2023 - 07.2024
Activities Associate
Brooksville Healthcare Center
02.2020 - 03.2021
Sales Associate
CVS Pharmacy
08.2019 - 11.2019
Omni Associate
Kohl's
09.2017 - 01.2018
Fulfillment Associate
Lowe's
GED -
Hernando Adult Education
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