Nicholas Thielbar
IT Support
Saint Paul,MN
Summary
Diligent NOC Engineer with 4 years of experience in thorough planning and oversight of critical network infrastructure improvements. Seasoned expert at maintaining methods and procedures for creating and scheduling system maintenance. Key identification and analysis of equipment performance to reach NOC performance expectations. Critical contributions to setting network thresholds, coordinating projects and leading operations assessment.
Overview
9
9
years of professional experience
Work History
Cloud Engineer
Naviga Global
Bloomington, MN
12.2021 - Current
- Work directly with customers as well as internal users to assist with : New User requests, Active Directory
- Administration, VPN connection issues, Automation and Batch creation/cron implementation
- Cloud server management primarily using AWS services Cloudwatch and EC2.
Network Operations Center Engineer
Naviga Global
Bloomington, MN
03.2018 - 12.2021
- Monitoring of customer and internal servers as well as immediate response to any threats
- Responsible for escalation when needed
- Antivirus monitoring of internal computers and first response to alarms
- Implementation of security patches as well as any other security needs per request of the Director of
- Security
- Active directory, O365, Sharepoint, and other security administration with over 500 active users
- Cloud server management using AWS service EC2 Worked with HR and IT departments to develop and implement on-boarding and off-boarding policies
- Building of employee work computers including required software and granting permissions as needed based on their position by communicating with team leads
- Internal IT support of over 500 users both in office and remotely ranging from equipment failures or connection errors and software troubleshooting.
Pest Control Technician
ROVE PEST CONTROL
Oakdale, MN
02.2017 - 03.2018
- Drive to customers homes and interact directly with them to understand the needs and treat accordingly
- Perform chemical spray treatments as well as rodent removal and wasp nest removal
- I performed heat treatments for bed bug activity.
Assistant Manager
Valvoline
Hudson, WI
03.2014 - 01.2017
- Interface directly with customers to provide excellent service
- Performed and assisted co-workers with oil changes and associated services
- Assessed incoming vehicles on work to be performed and/or needed
- Cleaned the shop to keep a safe working environment
- Train in accordance to Valvoline procedures and maintain a monthly re check
- Mo niter the floor to ensure and enforce the procedures that need to be followed
Education
Stillwater Area High School
Skills
ITAdditional InformationSKILLSExcellent attendance recordWillingness to take on added responsibilityDesire to learn and apply new skillsStrong sense of ethics Strong work ethicExceptional customer service
Microsoft Exchange
Network security
Cloud services
Dependable and Responsible
Excellent Communication
Interpersonal Communication
Help Desk Operations
Desktop Technical Support
Wireless Networking
Helpdesk services
Software deployment management
Desktop and laptop installations
Network component installations
Inventory management
Technical Support
Security best practices
Computer imaging
Technical Writing
Change management
Organization and Time Management
Multitasking Abilities
Timeline
Cloud Engineer
Naviga Global
12.2021 - Current
Network Operations Center Engineer
Naviga Global
03.2018 - 12.2021
Pest Control Technician
ROVE PEST CONTROL
02.2017 - 03.2018
Assistant Manager
Valvoline
03.2014 - 01.2017
Stillwater Area High School