Nicholas Thompson
Lawrenceville,GA
Summary
Versatile professional experienced in overseeing and coordinating organizational operations across multiple departments. Well-versed in process optimization, performance management, and team coordination. Adept at developing and implementing strategies to improve efficiency, reduce costs and increase profitability. A motivated, collaborative leader with excellent problem-solving, communication and interpersonal skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Team Leader
Mckesson
Suwanee, GA
01.2022 - Current
- Optimized team performance, providing clear guidance and setting achievable goals.
- Enhanced team productivity through regular performance evaluations and targeted coaching sessions.
- Spearheaded process improvements that led to reduced errors and increased accuracy in task execution.
- Boosted employee morale with proactive recognition programs, ultimately improving retention rates.
- Developed strong relationships with cross-functional teams to improve communication and collaboration.
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Trained, coached and managed 50-person team of outbound distribution team members.
Operations Leader CASE PICKING TEAM
Mckesson
Suwanee, GA
01.2018 - 01.2022
- Conducted daily startup meetings with team daily to better serve challenges
- Spear-heading production and service goals by overseeing team member operations
- Manages flow of work in warehouse and shipping dock
- Assists Manger with daily assessing, planning, and scheduling of workflow
- Strengthen company operations by interviewing and evaluating new talent
- Overseen warehouse staff of 40 or more team members and maintained efficiency in fast paced environment
- Analyzed department metrics and performance and reported findings to management
- Developed effective improvement plans in alignment with goals and specifications
Operations Leader LUM and Packing Team
McKesson
Suwanee, GA
01.2011 - 01.2018
- Overseen warehouse staff of 40 across 2 different shifts.
- Reduced expenses for department by optimizing resource allocation and eliminating redundancies.
- Supervised staff recruitment, development, and retention initiatives for high-performing team environment.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Observed packing operations to verify conformance to specifications.
- Boosted customer satisfaction rates through consistent service quality and timely issue resolution.
- Assessed performance gaps within teams by conducting regular evaluations to identify areas requiring additional training or coaching interventions for optimal results delivery outcomes within deadlines set forth by corporate mandates
Material Handler
Mckesson
Suwanee, GA
01.2007 - 01.2011
- Read outbound production schedule, work order, shipping orders to determine items to be moved, gathered, or distributed
- Loaded and unloaded materials into or from pallets tray and racks by hand
- Ensure customer orders are picked, packed correctly and shipped.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Participated in continuous improvement initiatives aimed at enhancing overall warehouse performance
- Performed cycle counts and inventory control to accurately track product levels
Education
Situational Leadership, Leading Change, Influencing Others, Having Difficult Conversations, Coaching and Developing Employes - Management Information Systems
Mckesson Leadership Curriculum
Suwanee, GABusiness administration - Business Administration And Management
Collin County University
Plano, TX12.2001
Skills
- Logistics
- Problem Solving
- Operations Management
- Communication
- Collaboration
- Time and Task Management
- Critical Thinking
- Hazardous Material Handling
- Hazmat Certification
- Coaching and Motivation
- Utilization Improvements
- JDE Warehouse Management System
- Workforce Planning
- Policy Enforcement
- Quality Assurance
- Software Knowledge
Personal Information
Title: Operations Leader
Certification
HAZMAT 49CFR
Six Sigma Yellow Belt
Timeline
Operations Team Leader
Mckesson
01.2022 - Current
Operations Leader CASE PICKING TEAM
Mckesson
01.2018 - 01.2022
Operations Leader LUM and Packing Team
McKesson
01.2011 - 01.2018
Material Handler
Mckesson
01.2007 - 01.2011
Situational Leadership, Leading Change, Influencing Others, Having Difficult Conversations, Coaching and Developing Employes - Management Information Systems
Mckesson Leadership Curriculum
Business administration - Business Administration And Management
Collin County University
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