Summary
Overview
Work History
Education
Skills
Timeline
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NICHOLAS THOMPSON

Maumelle,AR

Summary

Seasoned Technical Support Supervisor with substantial knowledge in managing technical support teams, resolving complex IT issues and improving customer satisfaction rates. Possess strong leadership skills, adept at training staff and streamlining processes for improved efficiency. Demonstrated ability to implement strategic IT solutions that meet company objectives and drive growth. Known for fostering team collaboration, enhancing system stability, and advancing continuous process improvement.

Overview

33
33
years of professional experience

Work History

Measurement Technical Support Supervisor

SUMMIT UTILITIES
Maumelle, AR
05.2022 - Current
  • Developed training materials for new hires in the Technical Support team.
  • Assigned tasks to staff members based on individual skillsets.
  • Conducted regular performance reviews with direct reports.
  • Collaborated with other departments to resolve complex customer inquiries or complaints.
  • Tracked employee attendance, leave requests, overtime hours.
  • Ensured compliance with company policies and procedures related to Technical Support operations.
  • Evaluated software applications for compatibility with existing systems.
  • Participated in budgeting activities related to the Technical Support department.

Technical Field Operations Supervisor

SUMMIT UTILITIES
MAUMELLE, AR
05.2016 - 05.2022
  • Leads and directs CP Technicians in the SUA/SUO operational area
  • Manages capital budget from 1.2m to 1.5m annually
  • Collaborates with Engineering and Operational departments to ensure natural gas distributions system designs meet CP regulatory requirements
  • Manages data concerning 1300+ rectifiers, 100+ bonds, and 25,000+ test points in the SUA/SUO operational area.

Cathodic Protection Technician

CENTERPOINT ENERGY
WEST MEMPHIS, AR
01.2013 - 05.2016
  • Ensures adequate CP current is maintained on natural gas distribution systems
  • Conducts system design, troubleshooting, and repairs
  • Prepares and conducts audits with regulatory agencies
  • Collaborates with Engineering and Operations concerning CP repairs
  • Assist CP techs in other areas when directed.

United States Active Army and AR National Guard

UNITED STATES ARMY (Retired)
01.1992 - 01.2014
  • Retired rank of Captain.
  • MOS included Infantry and Signal Corps.
  • Project manager for setting up Signal school at Camp Robinson, AR.
  • Managed range operations, and taught CQC (close quarter combat) for deploying soldiers at Fort Hood, TX.
  • Commanded TOW missile company at Newport, AR.
  • Served as S6 Signal officer for 39th IBCT, 2-153 BN located in Searcy, AR.
  • Deployments to Korea, Egypt, and Iraq.

Service Technician

CENTERPOINT ENERGY
JONESBORO/WEST MEMPHIS, AR
01.1998 - 01.2013
  • Performs field duties on natural gas distribution systems: Connecting/disconnecting customer facilities, Leak / Carbon Monoxide Investigation, Emergency call-out, Customer Collections, Locating underground facilities.

Meter Reader

CENTERPOINT ENERGY
JONESBORO, AR
01.1996 - 01.1998

Education

Bachelor of Science - Software Engineering

COLORADO TECHNICAL UNIVERSITY
01.2007

Skills

  • SAP
  • GIS
  • MOBILE DATA
  • MICROSOFT OUTLOOK
  • EXCEL
  • POWERPOINT
  • MICROSOFT WORD
  • POWER BI
  • CAYENTA
  • DATA MANAGEMENT

Timeline

Measurement Technical Support Supervisor

SUMMIT UTILITIES
05.2022 - Current

Technical Field Operations Supervisor

SUMMIT UTILITIES
05.2016 - 05.2022

Cathodic Protection Technician

CENTERPOINT ENERGY
01.2013 - 05.2016

Service Technician

CENTERPOINT ENERGY
01.1998 - 01.2013

Meter Reader

CENTERPOINT ENERGY
01.1996 - 01.1998

United States Active Army and AR National Guard

UNITED STATES ARMY (Retired)
01.1992 - 01.2014

Bachelor of Science - Software Engineering

COLORADO TECHNICAL UNIVERSITY

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NICHOLAS THOMPSON