Nicholas Tiller
Indianapolis,IN
Summary
Results driven leader with strategic vision, excelling in team collaboration and relationship building. Critical thinker and problem solver focused on process improvements that improve operational efficiency, while coaching and mentoring associates to achieve their potential. Proven client manager continuously working toward client satisfaction through excellent service.
Overview
6
6
years of professional experience
Work History
Associate Director - Loan Agency
AlterDomus
09.2024 - Current
- Lead a team of 8 direct reports, supervising daily performance and objectives as well as training and developing associates.
- Foster a culture of continuous improvement by encouraging associates to share innovative ideas and providing resources for professional development.
- Prioritize tasks and allocate resources appropriately to keep teams focused and productive.
- Delegate workload and client portfolio amongst associates in a manner that best utilizes each individual's strengths.
- Assist senior leadership in managing all aspects of operations providing feedback directly for process enhancements.
Account Manager - Loan Agency
AlterDomus
03.2023 - 09.2024
- Increased client satisfaction and trust by building strong relationships and addressing their needs promptly and effectively.
- Served as a SME on the Loan Agency team, providing feedback to separate Account Managers and Directors regarding various Credit Agreement components.
- Provided direct support to Associate Director and senior management via monthly KPI reporting, direct associate oversight & development, and delegation of workload.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Senior Associate - Loan Agency
AlterDomus
03.2022 - 03.2023
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on closing procedure progress.
Associate II - Loan Agency
AlterDomus
03.2021 - 03.2022
Associate - Loan Agency
AlterDomus
05.2019 - 03.2021
Education
Bachelor of Science - Finance
Indiana University, Purdue University Indianapolis
Indianapolis, IN05-2019
Skills
- Strategic leadership
- Analytical thinking
- Coaching and mentoring
- Decision-making
- Relationship building
- Team collaboration and leadership
- Technical implementation
- Critical thinking
Timeline
Associate Director - Loan Agency
AlterDomus
09.2024 - Current
Account Manager - Loan Agency
AlterDomus
03.2023 - 09.2024
Senior Associate - Loan Agency
AlterDomus
03.2022 - 03.2023
Associate II - Loan Agency
AlterDomus
03.2021 - 03.2022
Associate - Loan Agency
AlterDomus
05.2019 - 03.2021
Bachelor of Science - Finance
Indiana University, Purdue University Indianapolis
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