Summary
Overview
Work History
Education
Skills
Cover Letter
Volunteer Experience
References
Timeline
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Nicholas Torpea

Arnold,MO

Summary

Accomplished employee offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.

Overview

7
7
years of professional experience

Work History

Commercial Sales Manager

Autozone
Arnold, MO
08.2021 - Current
  • Promoted 3 times within 2 years due to excelling in all prior positions
  • Identified key target markets through analysis of customer demographics and preferences.
  • Developed and implemented strategies for expanding customer base.
  • Supported sales team members to drive growth and development.
  • Recruited, trained, coached, and managed sales personnel.
  • Maintained effective customer communications and built strong customer relationships.
  • Managed a portfolio of accounts while developing new business from existing clients.

Automotive Technician

Dobbs Tire and Auto
Arnold, MO
08.2020 - 01.2021
  • Demonstrated knowledge of applicable safety procedures while performing repairs.
  • Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
  • Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Improved function of engines by replacing spark plugs, fuel filters and defective sensors.

Customer Service Trainer

Incredible Pizza Company
St. Louis, MO
08.2018 - 03.2020
  • Assisted new hires in understanding the company's products and services as well as its mission statement and vision.
  • Conducted assessments of team members to identify areas for improvement in customer service skills.
  • Provided one-on-one coaching sessions for employees who need additional assistance in meeting expectations for providing excellent customer care.
  • Demonstrated product features and benefits for customers' needs.
  • Developed promotional strategies to increase sales volume.

Crew Member

McDonald’s
Festus, MO
06.2017 - 08.2019
  • Wiped down tables and equipment, swept and refilled stock.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Resolved customer complaints in a professional manner.
  • Adhered to health department regulations regarding food handling procedures.
  • Interacted pleasantly with guests to deliver quality customer service.

Education

Automotive Technology

Jefferson College
08.2021

High School Diploma - Statistics, Modern British Novels, Forensics, Psychology

St. Pius X High School
05.2018

Skills

  • Account Management
  • Written and Verbal Communication
  • Customer Service
  • Sales Skills
  • Training and Mentoring
  • Customer Acquisition
  • Detailed Business Plans
  • Billing Support
  • Financial Analysis
  • Customer Relations
  • Schedule Management
  • Task Delegation

Cover Letter

Dear Hiring Management, I think that I could benefit your team in this role. This open position came to my attention when I was referred to it online and the contents of my resume are enclosed in this letter for you to view. The reason I would be perfect for this position is because of my work experience in the customer service industry and my previous enrollment in Jefferson College. At previous workplaces such as Autozone and IPC I learned great customer service, and exceptional management skills. I was able to solve many customer related problems and make sure that they got the products they needed without any second thoughts. Most recently at Autozone I have been working in management and commercial sales. This has been a great experience for me by teaching me many different management skills and how to keep a store running by delegating different tasks to employees. At Jefferson College I was enrolled in the Automotive Program. I learned how to work on a variety of different jobs in the industry. I also acquired some experience in the healthcare field with a year of EMT training. My strengths lie within using teamwork to accomplish goals and succeeding while working under pressure. I am confident I would be a great addition to your team and can help you further achieve your goals. Contacting me by email (nctorpea@gmail.com) is preferred. You can also reach me by phone at 314-560-2954. I realize the importance of filling this job position and I hope to be hearing from you soon. Thank you for your time. Sincerely, Nicholas Torpea Enclosures Open Position Hard worker in both school and a work environment, earning a 3.1 GPA and have extensive knowledge in management and customer service. Can be relied upon in the workplace.

Volunteer Experience

St. John’s Lutheran Church, Arnold, MO, 07/01/14, 08/01/19, Volunteer work. I helped kids learn and aided in the efforts to make them better with their theological knowledge and helped them participate in the activities.

References

  • Siarra Sullivan, Shift Manager, McDonald's, 1150 E Gannon Drive, Festus, MO, 63028, 636-725-4388
  • Joe Stock, Teacher & Athletic Director, St. John’s Lutheran School, 3517 Jeffco Blvd, Arnold, MO, 63010, 314-686-8132, jstock18@gmail.com
  • James Grose, CSM, Autozone, Owner J&S Handyman and Cleaning solutions, 1998 Richardson Rd, Arnold, MO, 63010, 314-685-4619

Timeline

Commercial Sales Manager

Autozone
08.2021 - Current

Automotive Technician

Dobbs Tire and Auto
08.2020 - 01.2021

Customer Service Trainer

Incredible Pizza Company
08.2018 - 03.2020

Crew Member

McDonald’s
06.2017 - 08.2019

Automotive Technology

Jefferson College

High School Diploma - Statistics, Modern British Novels, Forensics, Psychology

St. Pius X High School
Nicholas Torpea