Nicholas Torres

Convenience Store Clerk

Kwik Trip

06.2024 - Current

Maintained a clean and organized store environment for an improved shopping experience.
Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
Assisted customers with locating products, answering questions, and recommending items based on their needs.
Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
Complied with company guidance and state and federal laws to control sales of tobacco, alcohol and [Type] products.
Ensured timely stocking of shelves, coolers, and displays for optimal product availability to customers.
Handled customer complaints professionally, resolving issues quickly to maintain positive relationships with patrons.
Maintained open lines of communication with management and coworkers for effective problem-solving and continuous improvement opportunities within the store.
Followed cash handling, inventory accountability and fueling station procedures as part of operations.
Assisted coworkers with managing heavy workloads or covering shifts when needed, fostering a supportive team environment.
Collaborated with team members to ensure smooth operations during busy periods and high-traffic hours.
Met safe food handling protocols to comply with company, [Location] health department and industry standards.
Implemented loss prevention measures by monitoring customer activity and addressing suspicious behavior accordingly.
Participated in ongoing training sessions to stay current on company policies, procedures, and best practices for convenience store operations.
Aided in preparing store for audits by ensuring compliance with local laws, regulations, and company guidelines regarding merchandise storage and display.
Boosted sales through effective merchandising and product placement on store shelves.
Contributed to store success by participating in seasonal resets and special projects, ensuring timely completion of tasks.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
Helped customers complete purchases, locate items, and join reward programs.
Assisted customers by answering questions and fulfilling requests.
Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
Operated POS systems to accurately process customer purchases.
Assisted customer by locating items, processing payments, and carrying out heavy purchases.
Provided correct change for purchases to avoid customer confusion or disputes.
Processed returns and handled exchanges quickly to provide positive store experiences.
Maintained current knowledge of store promotions and highlighted sales to customers.
Performed cash, card, and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Used POS system to enter orders, process payments and issue receipts.
Handled cash with high accuracy and took care to check bills for fraud.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Learned duties for various positions and provided backup at key times.
Responded promptly to requests for assistance, spills and customer inquiries.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Processed refunds and exchanges in accordance with company policy.
Worked with floor team and managers to meet wide range of customer needs.

Summary

Overview

Work History

Convenience Store Clerk

Education

High School Diploma -

Skills

Languages

Timeline

Convenience Store Clerk

High School Diploma -

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